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Crynodeb o'r swydd

Prif leoliad
Call Handling
Gradd
Non NHS Banding
Contract
Parhaol
Oriau
  • Llawnamser
  • Rhan-amser
  • Gweithio hyblyg
35 awr yr wythnos (Various set shift patterns available between 7am-11pm)
Cyfeirnod y swydd
4265- 8357211
Cyflogwr
HUC
Math o gyflogwr
NHS
Gwefan
Taunton Call Centre, Ashford Court, Taunton
Tref
Taunton
Cyflog
£12.71 £12.71 per hour +Unsociable hours enhancements.
Cyfnod cyflog
Bob awr
Yn cau
18/10/2026 23:59

Teitl cyflogwr

HUC logo

NHS 111 Call Handler -Taunton

Non NHS Banding

Trosolwg o'r swydd

Looking for a role that fits around your life while making a real difference?

Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need—when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

At our Taunton Contact Centre we have rota availability for various different shift patterns between 7am-11pm across 7 days a week. 

To get started, you’ll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am–5pm.

Prif ddyletswyddau'r swydd

Your Role: Make Every Call Count 

Be the First Point of Contact 
Handle urgent and non-urgent calls, helping patients get the care they need quickly and safely. 

Use NHS Pathways with Confidence 
Assess symptoms using NHS Pathways and direct patients to the most appropriate healthcare professional or service. 

Provide Reassurance When It Matters Most 
Use you’re listening and communication skills to offer clear advice and accurate guidance. 

Gweithio i'n sefydliad

Why HUC?

· Thriving and Growing: Our continued growth means more opportunities for you!

· Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.

· Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.

· Community Impact: Be a vital part of your community, providing essential care and support to those in need.

· A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.

· Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

“111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.”

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Please do not apply through any third party websites, please only apply through TRAC.

Manyleb y person

Address

Meini prawf hanfodol
  • Lives within 60 minute commute
  • Has Customer Service Experience
  • Has the right to work in the UK
  • Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Meini prawf dymunol
  • Previous Call Handling Experience

Bathodynnau ardystio / achredu cyflogwyr

Disability confident committedArmed Forces CovenantMental Health Commitment at Work111 Help Us Help You

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Amy Bishop
Teitl y swydd
People Operations Advisor
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg