Job summary
- Main area
- Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 812-26-EG-CYPTA
- Employer
- Hertfordshire Community NHS Trust
- Employer type
- NHS
- Site
- Howard Court
- Town
- 14 Tewin Road, Welwyn Garden City
- Salary
- £24,937 - £26,598 per annum HCA Fringe allowance 5%
- Salary period
- Yearly
- Closing
- 06/04/2026 23:59
- Interview date
- 15/04/2026
Employer heading
Administrator for CYP Therapies
NHS AfC: Band 3
Job overview
Hertfordshire Community Trust are looking for an excellent team player to act as a first point of contact for the Children and Young Peoples Therapies Service to provide comprehensive and confidential administrative support. The post holder will demonstrate excellent communication skills and collaborate with teammates to achieve service key performance targets.
You will be the first point of contact for families and clinicians, helping to ensure our Physiotherapy, Occupational Therapy and Speech and Language Therapy services run smoothly.
You will be based in Welwyn Garden City at the Trust Head Office. We would love to hear from you.
The core working hours are 8.30am to 4.30pm, and we welcome applications from administrators who can work 37.5 hours per week over 5 days.
In return, we can offer:
- Friendly and caring team environment
- Lively and fast moving work place
- We will provide full training in NHS systems and processes
- You will have opportunities to develop and progress within NHS administration.
- One of the best pension schemes in the UK
- Minimum 27 days annual leave plus bank holidays
- Eye Care vouchers
- NHS Discounts
- Employee Assistance Scheme
- NHS Car Lease Scheme (for substantive staff)
Main duties of the job
To be successful in this role, you will need:
- A good working knowledge of Microsoft Office.
- Excellent telephone manner
- Ability to prioritise your workload and react positively under pressure
- Sound organisational skills
- Ability to work both in a team environment and autonomously
- Good communication skills
- Training provided on all systems/projects
A full valid driving licence and access to a car to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010)
Working for our organisation
A big thank you for considering joining us at Hertfordshire Community NHS Trust
You’ll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible.
Apply now!
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.
Detailed job description and main responsibilities
The post holder will liaise with other administrators and clinicians to provide administrative support. This will include timely management of correspondence, dealing with telephone calls, booking and scheduling appointments. We are a fast paced innovative administration team supporting the wider teams with a variety of projects. We are a forward thinking team and utilise digital initiatives.
The role will include:
- Providing clinical administrative, booking and waiting list management to support the services delivered.
- Managing own administrative workload with the ability to prioritise the clinical team administration needs to ensure that the team provides a high standard of patient care, ensuring that services meet Key Performance targets.
- Support the day-to-day running of the clinical administration office and to act as a point of contact for team administrator queries and professionals.
Please see full job description attached
Person specification
Qualifications and Training
Essential criteria
- NVQ level 3 in Business & Administration or working at equivalent experience
- GCSE English and Maths or equivalent
- Excellent keyboard skills / use of Microsoft Office
Experience & Knowledge
Essential criteria
- Previous experience of working in a busy office environment
- Good written and oral communication skills to converse and correspond with a range of service users.
Desirable criteria
- Previous work in Health or Education environment
- Experience of communicating with speech impaired clients.
Skills & Abilities
Essential criteria
- Advanced IT skills and knowledge of computer office software, e.g. Microsoft Office
- Ability to assimilate and record complex information.
- Ability to learn specific internal IT programmes e.g. SystmOne.
Desirable criteria
- Previous NHS or public sector experience.
Other
Essential criteria
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elizabeth Grinter
- Job title
- Team Lead
- Email address
- [email protected]
- Telephone number
- 07867 443501
- Additional information
Name: Sarah Kenealy, Vanessa Szmolenski, and Tara Ayres
Job title: Administration Leads
Contact number: 01923 470680 Option 3
If you have problems applying, contact
- Address
-
Email: [email protected]
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