Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 367-ACMS-101283-A
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Colne House, 1 Upton Road, Watford, WD18 0JP
- Town
- Watford
- Salary
- £25,760 - £27,475 pro rata
- Salary period
- Session by session
- Closing
- 28/07/2026 23:59
Employer heading
Receptionist
Band 3
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
Job overview
We are looking to recruit a friendly, organised and reliable Receptionist to join our Team at Colne House in Watford. This role is a key point of contact for service users, carers, visitors and professionals, supporting the smooth and safe running of the service.
You will provide a professional and welcoming reception service, manage telephone and face‑to‑face enquiries, book and amend room bookings and ensure patient information is handled accurately and confidentially. Working closely with clinical and administrative colleagues, you will contribute to a calm, supportive environment for people accessing mental health services.
The ideal candidate will have excellent communication and interpersonal skills, good IT skills, and the ability to remain calm and professional in a busy and sometimes emotionally challenging environment. Previous reception or administrative experience, ideally within healthcare or a similar customer‑facing role, is desirable, although full training will be provided.
This is an excellent opportunity to join a supportive team and play a vital role in delivering high‑quality, person‑centered mental health care.
Main duties of the job
You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change. You will have a proactive approach in ensuring that the reception area is fit for purpose.
Duties will include: answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face.
Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs.
You will also act as a Fire Warden and be responsible for keeping the Reception and clinical area clean, tidy and organised.
Other duties would include: Ordering and dealing with deliveries of stationery etc., to the building. Booking all Clinical and meeting rooms for Staff working in the building for which training will be given.
You will work closely with other members of the Reception Team to ensure a smooth and effective Reception Service.
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Detailed job description and main responsibilities
To be the first point of contact for all visitors to Colne House and greet them in a manner aligned to the Trusts’ values of welcoming, kind, positive, professional and respectful.
To manage and keep updated the room booking system at Colne House.
To report and keep logs of all maintenance issues, including IT and telephone issues.
To assist the area site manager in the day to day running of services within the building. This will include keeping health and safety, security, fire and water regulation records up to date.
To out-coming appointments and managing clinics where necessary.
To manifest and manage the daily post.
To ensure that stationery stocks are kept update and ordered in a timely fashion.
Keeping the reception and clinic rooms clean, tidy and organised.
Dealing with deliveries.
There may be a requirement to assist at other locations in the event of sickness/holidays.
The post holder will develop good working relationships with managers and colleagues within Colne House with other staff across the Hertfordshire Partnership University NHS Foundation Trust and outside agencies.
The post holder will also communicate with service users/carers where the subject of the conversation may require the post holder to deal with sensitive and/or contentious information. To effectively make use of communication skills and to manage constructively any barriers to communication.
Using judgement and initiative to ensure that calls, messages and/or queries are dealt with efficiently and timely.
Chasing actions, outputs and outcomes.
Handling queries from colleagues and others connected with the services.
Keep data/information systems up to date and stores information correctly and safely.
To maintain filing systems including archive filing
Person specification
Experience
Essential criteria
- experience in office based customer service/reception roles
IT Skills
Essential criteria
- Good all round knowledge of Microsoft Office packages
Desirable criteria
- Experience in a mental health setting
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Janice Darling
- Job title
- Site Manager
- Email address
- [email protected]
- Telephone number
- 07880786329
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