Job overview

We are seeking to appoint a highly motivated and organised individual to join the Surgical Division as a Deputy General Manager overseeing the Trauma, Orthopaedics and Pain service portfolio.

To succeed in the role, you must have a flexible approach along with excellent communication and interpersonal skills. You will also need to demonstrate the ability to lead a team and be able to meet tight deadlines with consistency and rigour.

West Herts Hospital Trust covers 3 hospital sites in Hertfordshire. We are undertaking a very exciting Acute Redevelopment programme around our infrastructure over the next few years. The successful candidate will play an integral part in shaping these redevelopments whilst working alongside your designated Clinical Directors.

We are looking for people with passion for being part of a team, who are not afraid to challenge, but can also listen empathically and move things forward, improving quality of services for patients.

This role requires regular time on site (80%) and cannot be fully remote.

The Trust is supportive of flexible working and requests will be considered in line with the needs of the service and working patterns across the team. 

Interviews will be held in person at the Watford site on 23rd October 2025.  

Main duties of the job

The Deputy General Manager will be responsible for effective operational and business management of several specialities, ensuring the delivery of high-quality patient services within the resources available.

There will be a strong operational focus intended to provide support for the day-to-day management and administration of services. This will include the delivery of performance targets, including managing long waiting patients and associated demand and capacity modelling and delivery of recovery trajectories.

The post holder will support clinical teams in the delivery of services across specific specialties. They will be expected at times to work independently and in line with service requirements. They will demonstrate a solution-focused approach and drive service improvements within the services. Integration with the clinical teams is vital and you will work closely with the Clinical Leads and senior nurses in across the services to ensure optimum service delivery.

Direct line management of the administration managers within the services/specialties and acting as a lead for the administrative processes/functions within the services, ensuring they are fit for purpose. 

The successful candidates will be responsible for service-related budgets including revenue, establishment control and cost improvement programmes. 

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