Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

This role is for 
The successful candidate will provide:
Operational oversight 
By managing day-to-day operational issues in the assigned specialties. Ensuring alignment with departmental policies, procedures, and SOPs.
Team Management:
Line management of administrative and clerical staff, including recruitment, training, performance management, and appraisals.
Performance Monitoring:
Tracking performance against key metrics (e.g., PTL, 18-week waits, cancer targets).
Identifying gaps in capacity and developing mitigation strategies.
Capacity Management:
Supporting the Service Manager in maintaining sufficient activity and capacity within services.
Adjusting clinic templates and theatre sessions based on service needs.
 Staffing and Recruitment:
Managing requests for temporary or bank staff within the specialties.
Ensuring medical rotas are reviewed and covered adequately in line with the division processes 
Complaint and Incident Management:
Coordinating responses to PALS complaints and investigations
Managing incident records and ensuring proper documentation on systems like DATIX.
Financial Engagement:
Attending finance meetings to gain experience in financial management for services.
 Managerial Support:
Providing cover for the Service Manager and assisting the management team when needed.
Additional Duties:
Performing other tasks as requested by higher management, including ensuring proper cover for medical rotas and additional sessions for junior and consultant doctors.