Job overview

Make a Difference on Your Weekends – Join Our Team as a 111 Call Handler!

Why Choose Weekend Work with HUC? Working weekends as a 111 Call Handler offers more than just a fulfilling role—it provides flexibility, enhanced pay rates, and the chance to balance your work-life schedule. Whether you’re looking to supplement your income or seeking a meaningful weekend role, this is an opportunity to make every moment count.

111 is a non- emergency telephone service providing immediate advice using the Pathways system. As a call handler, you will be at the forefront of providing vital guidance and support to individuals in need, directing them towards the right care and offering reassurance during stressful situations.

You must be able to commit to 6 weeks full time training, 9am-5pm, Monday - Friday.

Main duties of the job

• Key responsibilities

  · Answering inbound calls from patients and healthcare professionals, actively listening to their concerns, and gathering accurate information.

  · Providing advice and signposting patients to the most suitable healthcare service or specialist.

  Requirements

  · Excellent communication skills

  · Good IT skills, ensuring accurate information is inputted.

  · Willingness to work in a fast paced, dynamic environment, handling high volume calls.

Working for our organisation

✨ Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!

📈 NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

🌱 Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

🏆 Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

💼 Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

🚀 Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

☕ Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!