Job summary
- Main area
- Call Handling
- Grade
- Non NHS Banding
- Contract
- Fixed term: 4 months (October- January)
- Hours
- Part time - Relief/Flexi Rota 16-37.5hrs & Overnights
- Employer
- HUC
- Employer type
- NHS
- Site
- The old Ambulance station
- Town
- Welwyn Garden City
- Salary
- £12.71 - £17.51 Dependent on shift times
- Salary period
- Hourly
- Closing
- 29/09/2026 08:00
Employer heading
Seasonal NHS 111 Health Advisor
Non NHS Banding
Job overview
Start your journey with HUC today.
Be the Calm Voice this seasonal period.
At HUC, we support 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest, delivering essential NHS 111 and Out of Hours GP services — 24 hours a day, 365 days a year, including throughout the festive season.
Looking for a rewarding role this festive season? Join our NHS 111 team as a Health Advisor and help make a real difference.
No healthcare background? We’ll give you all the training you need.
Already experienced? Use your skills in a role where they truly matter.
Main duties of the job
Your Role: Make Every Call Count
Be the First Point of Contact
Answer urgent and non-urgent calls, helping patients quickly access the right care.
Use NHS Pathways with Confidence
Assess symptoms using NHS Pathways and guide patients to the most appropriate healthcare professional or service.
Provide Reassurance When It Matters Most
During moments of worry, your listening skills and calm communication can make all the difference.
Working for our organisation
Start a Meaningful Career
For many people, this role is the first step into a rewarding healthcare career.
Be Part of Something That Matters
You’ll be the voice patients hear when they need help, reassurance or urgent guidance.
Fully Funded Training
Our comprehensive 6-week full-time training programme gives you the confidence and skills you need to succeed.
Great Benefits
NHS Pension, NHS Discounts, Wellbeing Hub and more.
Supportive Team Culture
Join a workplace where colleagues support each other and succeed together.
This seasonal period, give something that truly matters — your voice, your care, your support
Detailed job description and main responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
Person specification
Address
Essential criteria
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable criteria
- Previous Call Handling Experience
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Amy Bishop
- Job title
- Non-Clinical Recruitment Advisor
- Email address
- [email protected]
List jobs with HUC in Administrative Services or all sectors