Job overview

HUC provides the NHS 111 and Out of Hours GP service to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every caller.

We are seeking highly skilled, motivated ACPs to join our Clinical Assessment Service (CAS), supporting patients 24/7 across our network.

Working remotely or from one of our contact centres, you will conduct clinical assessments via telephone and video, using cutting-edge digital platforms. Our service focuses on reducing unnecessary emergency department attendances and ambulance dispatches by offering safe, effective, and timely clinical management. You will be part of a dynamic multidisciplinary team including GPs, ACPs, ENPs, ECPs, Urgent Care Practitioners, and operational staff.

If you are passionate about providing high-quality care, thrive in a fast-paced environment, and are committed to patient-centred practice, we would love to hear from you. Join us in a role where your expertise directly contributes to better outcomes for patients — all from the convenience of a remote setting.

Main duties of the job

• Autonomously assess, diagnose, treat, and discharge patients with a range of minor illnesses and injuries via telephone and video consultation.

• Manage minor illness, minor injury, and minor ENT and ophthalmic presentations, offering appropriate care or onward referrals.

• Prescribe medication electronically and refer patients to primary, secondary, community, or emergency services as required.

• Deliver health education advice, promoting self-care and supporting patients to make informed decisions about their health.

• Recognise acutely ill patients and initiate urgent interventions or escalate appropriately to ensure patient safety.

• Identify safeguarding concerns and make referrals in line with safeguarding policies and best practice.

• Maintain clear, accurate, and contemporaneous clinical records, contributing to audits, service improvements, and key performance targets.

• Engage in professional development, working flexibly to meet service demands, attending meetings, and adhering to HUC’s governance and clinical standards.

Working for our organisation

In return for your dedication and commitment to our values, we offer:

Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

 Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

 Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.