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Job summary

Main area
Administration
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
468-HWE470
Employer
NHS Hertfordshire and West Essex Integrated Care Board
Employer type
NHS
Site
Charter House
Town
Welwyn Garden City
Salary
£27,485 - £30,162 per annum plus 5% HCA
Salary period
Yearly
Closing
07/09/2025 23:59
Interview date
17/09/2025

Employer heading

NHS Hertfordshire and West Essex Integrated Care Board logo

Case Coordinator

NHS AfC: Band 4

Job overview

The ICB is looking for a proactive and flexible person to support the CHC Admin function within the CHC department, working as part of the administration team to provide an efficient and effective administrative service. This is a multi-faceted role supporting across the various administrative functions of the CHC team, including  Placements, and Appeals. 

The position can be based at any of the locality sites - Welwyn Garden City, Hemel Hempstead and Harlow

Main duties of the job

Working in a fast-paced and challenging environment, the post holder will be required to undertake a wide range of different tasks, balancing competing demands and adapting quickly as priorities change.

The role will involve organising and minuting meetings, managing conflicting deadlines, utilising our internal database and general office administration. You will be required to engage with members of the public on a regular basis in a clear and understanding manner. You will have excellent organisational and communication skills and experience of working as part of a large team.

If you have the energy, enthusiasm, values and drive that are required for this post we invite you to apply.

Working for our organisation

Herts & West Essex Integrated Care Board is a leading NHS organisation with an award-winning governing body. Working closely with partner organisations, the ICB's staff design, plan and commission health services for more than half a million people and monitor the quality and effectiveness of those services.  

In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a minimum and maximum payment per annum (pro rata where applicable) in line with Agenda for Change.

 

Detailed job description and main responsibilities

For further information on this role please see the job description and person specification attached.

Person specification

Knowledge and Training

Essential criteria
  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  • Significant administrative/ secretarial experience including initiating and maintaining office systems.
  • Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
  • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.

Communication Skills

Essential criteria
  • Minute taking
  • Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
  • Ability to work under pressure in a busy working environment and able to multi-task

Autonomy

Essential criteria
  • Ability to work without supervision, able to work on own initiative, organising and prioritising workload to changing and tight deadlines

Other

Essential criteria
  • Understanding of confidentiality and data protection act

Employer certification / accreditation badges

Menopause Friendly EmployerAge-Friendly Employer PledgeDisability confident employerHappy to Talk Flexible WorkingCare Confident Employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Alison Rees
Job title
Business Manager
Email address
[email protected]
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