Job summary
- Main area
- Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Office Hours - Monday - Friday)
- Job ref
- 812-25-MS-RECP
- Employer
- Hertfordshire Community NHS Trust
- Employer type
- NHS
- Site
- Danesbury Neurological Centre
- Town
- Welwyn Herts
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 09/09/2025 23:59
Employer heading
Receptionist
NHS AfC: Band 2
Job overview
- Hertfordshire Community NHS Trust - Danesbury Neurological Centre - Receptionist - Permanent - 37.5 hours a week - Office Hours - Monday - Friday
The ideal candidate will be able:
- To work as a member of the Danesbury Neurological Centre team which specialises in the treatment and management of patients with complex neurological conditions, usually progressive and usually affecting life expectancy.
- To provide administrative support to enable the delivery of high quality multi-professional therapy packages to highly complex patients with neurological problems.
- To act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health professionals (both internal and external) and the general public on the Danesbury site and to support the smooth running of the Unit.
Main duties of the job
- To answer the telephone and deal with enquiries.
- To meet and greet and direct patients and other visitors appropriately.
- To assist the ward administrator with ward based admin tasks.
- To take room bookings.
- To maintain reception diaries.
- Please see job description for further details
Working for our organisation
- A big thank you for considering joining us at Hertfordshire Community NHS Trust
- You’ll find it a great place to work with many benefits offered to you as a member of our staff. We have recently won the Leading Lights Award for making this a great place to work for staff.
- We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
- Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
- We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
- We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
- You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.
Detailed job description and main responsibilities
Be responsible in meeting and greeting patients and visitors to HCT, delivering a high standard of comprehensive reception and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the remit of Hertfordshire Community NHS Trust.
Be responsible for ensuring the smooth running of the clinics and facility. Working with the minimum supervision and using initiative to achieve service requirements and deadlines.
To act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health professionals (both internal and external) and the general public on the Danesbury site and to support the smooth running of the Unit ensuring patietn confidentiality is maintained at all times, in line with expectation and Trust policy.
Person specification
Qualifications and Training
Essential criteria
- Educated to G.C.S.E. or equivalent.
- NVQ level 3 in Business Studies or Administration or equivalent knowledge or experience.
Desirable criteria
- Customer Care experience
Experience and Knowledge
Essential criteria
- Administrator/Reception experience
- Experience of managing diaries and appointments
- Good level knowledge of IT systems
- Experience of composing and disseminating correspondence
- Ability to organise and assess data received and judgement in managing appropriately dealing with queries and problems.
Desirable criteria
- SystmOne,
- NHS experience
- Managing e-mail
Skills and Abilities
Essential criteria
- Excellent time management and prioritisation skills
- Plan and prioritise own workload in a busy environment
- Good verbal & written communication skills
- Communicate sensitive and confidential issues in an appropriate manner
- Ability to adapt to change to meet changing priorities
- Respond effectively and appropriately to external calls and queries from members of the public and external stakeholders
Personal qualities
Essential criteria
- Remain calm under pressure
- Self motivated, proactive and innovative
- Conscientious, responsible and able to maintain confidentiality
- Reacts in a flexible way to changing circumstances and demands in the service
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Abigail Lawrence
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01438 841 866
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