Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- 32 hours per week (part-time role available)
- Job ref
- 470-8015853-CJW-A
- Employer
- Isle of Wight NHS Trust
- Employer type
- NHS
- Site
- St Mary's Hospital
- Town
- Newport, Isle of Wight
- Salary
- £25,272 pro rata, per annum
- Salary period
- Yearly
- Closing
- 24/08/2026 23:59
Employer heading
Main Receptionist
Band 2
Job overview
Main Receptionist - St. Mary's Hospital
Band 2: £25,272 pro rata, per annum
Part-time position available (32 hours per week)
We are seeking friendly and organised individuals to join our team, providing a professional front-of-house reception service and supporting the Patient Experience Team.
Main duties of the job
- To provide receptionist service at the hospital’s Main / North reception desk
- To provide administrative and clerical support to the Patient Experience Team
- To answer telephone enquiries by relatives, carers and friends concerning patient location, accessing patient location information via the hospitals Patient Administration System (PAS)
- Respond to patients and visitors’ problems and questions.
- Liaise with outer support services to ensure excellent patient focus is maintained at all times.
- Develop excellent professional relationships with colleagues within the Trust
- Develop a good team approach to support services, volunteers and staff.
- Liaise with the wider team with regards Patient Advice and Liaison and Complaints.
- To direct patients being admitted to the correct location for admission.
- Liaise with other departments within the Trust as required.
- Ensure the Reception area runs smoothly and is patient / visitor focussed.
- Provide clerical support to the Patient Experience Team as directed by the Patient Experience Facilitator/Patient Experience Lead
- Maintain electronic filing systems as required
- Undertake data collection and inputting onto IT systems including Datix, as required
- Take telephone messages and relay to other members of team as required
- Process lost property, maintaining accurate records and linking with cashiers as appropriate.
- Ensure good customer care practice at all times.
Working for our organisation
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Detailed job description and main responsibilities
Key responsibilities:
- Deliver a welcoming reception service at the hospital’s main reception desk
- Respond to enquiries from patients, visitors, and relatives, including locating patients using hospital systems
- Provide administrative and clerical support, including data entry, filing, and message handling
- Assist with patient directions and ensure a smooth, patient-focused reception experience
- Liaise with internal departments and external services to support patient care
- Support Patient Advice, Liaison, and complaints processes
- Maintain accurate records, including lost property and system data (e.g. Datix)
- Build effective working relationships with colleagues, volunteers, and support services
About you:
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- Team-focused with a proactive and professional approach
Join us in delivering a high-quality, patient-centred service.
For further information regarding the role or an informal discussion, please contact Jo Worsfold , Experience of Care Facilitator via [email protected] or 01983 822099 Ext. 3374
|
Day |
Working rota |
|
Monday |
Off |
|
Tuesday |
8.30-5 |
|
Wednesday |
8.30-5 |
|
Thursday |
8.30-5 |
|
Friday |
8.30-5 |
Person specification
Qualifications
Essential criteria
- Minimum 3 GCSEs or equivalent (including maths/English)
Skills and Knowledge
Essential criteria
- Computer literacy using MS word, excel, Outlook and Excel.
- Able to write clear and concise reports
- Excellent Customer Care Skills Self-motivated and committed to the post
- Ability to work under pressure and to tight deadlines
- Able to work alone and be a good team player
- Efficient use of resources
Desirable criteria
- Minute taking skills or willing to undertake necessary training
- Trained or willing to undertake training in the Hospital Patient Administration systems (PAS, ecare logic)
- Experience of hospital administrative work
Additional
Essential criteria
- Must be presentable at all times
- Flexible approach to the working hours.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jo Worsfold
- Job title
- Experience of Care Facilitator
- Email address
- [email protected]
- Additional information
[email protected] or 01983 822099 Ext. 3374
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