Job summary
- Main area
- Acute Child Health
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 344-6900WCY
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- William Harvey Hospital
- Town
- Ashford, Kent
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 16/10/2025 23:59
Employer heading
Patient Pathway Administrator
Band 3
Job overview
We are looking for a Patient Pathway Administrator to join our busy Acute Child Health team at William Harvey Hospital. We are looking for someone reliable with a high standard of communication and organisational skills to provide an efficient administrative service to our team. The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our services. This position is full-time, working 37.5 hours per week (Monday – Friday).
Main duties of the job
The role involves working within a team of medical secretaries to provide a comprehensive administrative, clerical and clinic typing service to the clinical and managerial teams as well as act as a point of liaison for patients, GPs, staff and outside agencies. The postholder will be required to manage and monitor patients through their treatment pathways and diagnostics, ensuring compliance to cancer pathways and waiting time standards. You should have excellent communication skills and possess a high level of attention to detail and accuracy as well as an understanding of patient confidentiality.
Working for our organisation
We are one of the largest hospital trusts in England, with five
hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have further queries please don’t hesitate to contact the line manager using the contact details below.
Person specification
Qualifications
Essential criteria
- GSCE Maths & English or equivalent
Desirable criteria
- Computer Literate
Skills & Experience
Essential criteria
- 2 years’ experience in an administrative role.
- Excellent communication skills.
- Data Entry/ Validation
- Excellent organisational skills.
- Excellent verbal, written and numerical skills.
- Knowledge of 18-week pathways.
Desirable criteria
- Knowledge of NHS systems, including All Scripts/PAS
- Data Collection, preferably clinical data.
- Knowledge of medical terminology
- Knowledge of NHS performance standards
- Awareness of GDPR
Governance
Essential criteria
- Evidence of working as a team.
- Attentive and helpful. Respect others’ time.
- Vigilant about patient care.
- Listen and clearly communicate.
- Respect people and their dignity
Personal/professional attributes
Essential criteria
- Strives to deliver the best outcomes.
- Evidence of personal development.
Desirable criteria
- Ability to use own initiative
Other requirements
Essential criteria
- The postholder will have access to confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust data Protection Policy. Upholds and models the Trust values.
- Knowledge of the Trust values.
Personal/professional attributes
Essential criteria
- Work under pressure and to tight deadlines.
- Strong interpersonal skills.
- Good time management
Desirable criteria
- Previous experience of NHS. Experience of working with patient tracking lists
Other requirements
Essential criteria
- To be aware of and adhere to the Trust’s Values
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- High level of work organisation, self-motivation, drives for performance and improvement
- Reliable and flexible in approach and attitude.
Employer certification / accreditation badges
.gif "The Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace."){kind=logo}
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sara Sutton
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07917586621
List jobs with East Kent Hospitals University NHS Foundation Trust in Administrative Services or all sectors