Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9-5 Monday to Friday)
- Job ref
- 380-EK446
- Employer
- Kent and Medway Mental Health NHS Trust
- Employer type
- NHS
- Site
- Eureka Medical Centre
- Town
- Ashford, Kent
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 18/06/2026 23:59
Employer heading
Administrator
Band 3
We are the Kent and Medway Mental Health NHS Trust. We offer a range of ongoing benefits to our valued workforce. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Here are some clips of our Kent and Medway Mental Health NHS Trust staff, speaking about their role and why they enjoy working for us
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
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Job overview
Are you an organised, friendly professional looking to make a real difference?
At the heart of great patient care is a brilliant support team. Our administration offices are vibrant, fast-paced where every day is different. Our clinical teams rely on us to keep things running smoothly so they can focus on what they do best: delivering outstanding care to our patients.
If you are a detail-oriented person who loves helping others, we are looking for an Administrator to join our team in Ashford & Canterbury.
Your main focus will be:
- Supporting our Clinicians: Providing efficient, high-quality administrative support to keep our services running smoothly.
- Patient Connection: Being a confident, warm, and professional point of contact for our patients, ensuring they feel supported from the moment they get in touch.
- Quality Control: Keeping an eye on the details to ensure all paperwork, scheduling, and admin tasks are completed to the highest standards
Ideally, you’ll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent.
Main duties of the job
- With experience in MS Office, you’ll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus.
- Able to stay calm and professional at all times, you’ll always make sure that you put the needs of our patients at the fore.
- Liaising with other internal departments
- Photocopying
- Preparation of variety of documents and correspondence from digital dictation or notes
- Printing information in spreadsheet or report format as required
- Likely to process confidential information
- Laminating of posters or reports and binding as appropriate
- Booking of appointments
- Arranging and minuting meetings
Working for our organisation
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.
Detailed job description and main responsibilities
- High-quality admin services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge - some of the responsibilities for the role are listed below:
- Data entry eg inputting of information such as new referrals, results of tests or questionnaire
- Check relevant systems eg RiO for clinic appointment lists
Please refer to the attached job description for the full details on the responsibilities and person specification
·
Person specification
Qualifications
Essential criteria
- Educated to NVQ level 2 or equivalent
- A-C Grade GCSE in English or equivalent
- A-C Grade GCSE in Maths or equivalent
Desirable criteria
- RSA 2
Skills and knowledge
Essential criteria
- Keyboard/ typing skills
- Understanding of GDPR/ data protection
- Strong Customer Service skills
- Experienced in MS Office
- Strong attention to detail
Desirable criteria
- Experience of working in the NHS
Experience
Essential criteria
- Previous customer service focused role
- Previous administration experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Emma Black
- Job title
- Business Administration Coordinator
- Email address
- [email protected]
- Telephone number
- 07827 280471
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