Job summary
- Main area
- Respiratory
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 344-4184QEH
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- Kent and Canterbury Hospital
- Town
- Canterbury
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 16/10/2025 23:59
Employer heading
Respiratory Diagnostic Booker
NHS AfC: Band 2
Job overview
To provide patient focused and high quality clerical support to the Respiratory Diagnostic Department.
All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority.
To make appointments according to clinical need.
To ensure patients that need another appointment will be accommodated.
All notes/referrals needed for clinics will be found, reports filed in them and notes tracked to the appropriate person for next appointment.
To help make the department run as smoothly as possible.
To deal with phone queries regarding all aspects of Respiratory investigations
Main duties of the job
To appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
• Maintain a waiting list of patients waiting for investigations, who can’t be appointed straight away.
• Appoint extra clinics to help bring the waiting times down to be acceptable level.
• Answering telephone queries and if necessary transferring calls to an appropriate member of staff.
• To undertake other clerical duties as required, appropriate to the grading.
• To cover reception when needed.
• Work within the constraints of the DATA Protection Act and attend all mandatory training as required.
• To attend all in-house training courses as required, enabling the delivery of new service developments/changes
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.
Detailed job description and main responsibilities
To be able to continually reprioritize your workload. To maintain and monitor daily data quality. To provide a high level of customer service in often challenging situations. To be able to work under pressure and be aware that you are part of a team that works to a high standard.
We confirm that the details of the above post as presented are correct. This is a description of the duties of the post as it is at present. This is not intended to be exhaustive. The job will be reviewed on a regular basis in order to ensure that the duties meet the requirements of the service and to make any necessary changes.
Person specification
Skills
Essential criteria
- Accurate typing skills. IT skills using Microsoft software and excel. Ability to prioritise workload. Ability to work on own initiative. Excellent communication skills. Planning and organisation skills. Diplomacy, discretion and confidentiality.
Desirable criteria
- Experience of working in a customer service environment. Basic understanding of follow up appointments
Qualifications
Essential criteria
- Education to GCSE or equivalent. Maths and English grades A-C essential. RSA stage III typing or proven keyboard skills. Microsoft office including excel and Powerpoint.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Teresa Mcintyre
- Job title
- Respiratory Diagnostic Operations Manager
- Email address
- [email protected]
- Telephone number
- 07929824152
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