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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
380-AC0760
Employer
Kent and Medway Mental Health NHS Trust
Employer type
NHS
Site
St Martins Hospital, Canterbury
Town
Canterbury
Salary
£24,465 per annum
Salary period
Yearly
Closing
12/12/2025 23:59

Employer heading

Kent and Medway Mental Health NHS Trust logo

Administrative Assistant

Band 2

 

We are the Kent and Medway Mental Health NHS Trust. We offer a range of ongoing benefits to our valued workforce. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.

Would you like to work flexibly?  In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement.

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Job overview

Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.

Are you a dedicated, compassionate Admin Assistant? Do you want the chance to help shape a new and genuinely innovative service for care in Kent and Medway?

You will be providing direct admin support to members of the clinical team.

We are an adaptive, cross-functional service.  Whilst being assigned to directly support a department, you will be providing support (as a team) throughout the Directorate. Teamwork is an essential part of this role, good time-keeping and the ability to keep to deadlines and adapt your way of working are vital.

As a support service, we adapt to the needs of the service; we are regularly reviewing ways of working and optimising our internal processes.  We need someone who can think on their feet and adapt to day-to-day circumstances as they arise.

If this sounds like the opportunity you have been waiting for, come and join our diverse and compassionate team committed to delivering excellent care and support for service users and their loved ones.

Main duties of the job

This role provides direct secretarial and administrative support to our in-patient care, Management, Consultant Psychiatrist, Lead clinicians and the wider team.

The successful candidate will work closely with the teams:

  •         Providing up-to-date information to the teams and producing simple reports
  •         Maintaining patient records
  •         Providing Reception support
  •         Creation and maintenance of spreadsheets and internal forms within designated timescales
  •         Maintaining and updating displays
  •         Scheduling clinical meetings
  •         Diary and meeting management
  •         Generic team mailbox monitoring and maintenance and any other administrative duties requested

Working for our organisation

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Check out our Canterbury site

Detailed job description and main responsibilities

Please see the attached job description for full details of the main duties and responsibilities of the role. 

Person specification

Experience

Essential criteria
  • MS Word and Excel
  • MS Teams
  • Keeping to deadlines
  • Diary management
  • File/record keeping digital and physical
  • Office/Reception experience
  • Customer service
Desirable criteria
  • Experience of working with people with severe mental health
  • Use of CRM Systems or databases
  • Complaints and handling difficult situations
  • Confidentiality and data protection

Training, Qualifications and Registration

Essential criteria
  • GCSE (or equivalent) Minimum Grade 4 or above (A-C) Maths, English, ICT
Desirable criteria
  • Business Admin NVQ or Equivalent

Knowledge and Skills

Essential criteria
  • Experience working cross-functionally across departments
  • Ability to prioritise workloads and delegation of tasks

Employer certification / accreditation badges

Veteran AwareNo smoking policyHSJ Best places to workCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment

Documents to download

Apply online now

Further details / informal visits contact

Name
Roland Queen
Job title
Business Administration Coordinator
Email address
[email protected]
Telephone number
01227 812192
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