Job summary
- Main area
- Administrative Services
- Grade
- Band 3
- Contract
- 6 months (Fixed Term Contract)
- Hours
- Full time - 37.5 hours per week (Monday - Friday 9am - 5pm)
- Job ref
- 380-EK476
- Employer
- Kent and Medway Mental Health NHS Trust
- Employer type
- NHS
- Site
- Eastern and Coastal Area Office
- Town
- Canterbury
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 23/09/2026 23:59
Employer heading
Administrator
Band 3
We are the Kent and Medway Mental Health NHS Trust. We offer a range of ongoing benefits to our valued workforce. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Here are some clips of our Kent and Medway Mental Health NHS Trust staff, speaking about their role and why they enjoy working for us
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
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Job overview
Exciting opportunity has arisen in the Early Intervention in Psychosis Service Administration Team (EIP)
Calling all organised and motivated individuals!
The Early Intervention in Psychosis Service has an exciting opportunity for a dynamic Administrator to join their friendly service which is office based at Eastern Coastal Area Offices.
This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside supporting the Team Manager and Team Lead as well as providing Administrative support to the team clinicians and Duty Team.
Who You Are:
- A self-starter with a go-getter attitude and a forward-thinking approach.
- Flexible and adaptable, thriving in a fast-paced environment.
- Exceptionally organised with a keen eye for detail.
- Proficient in Microsoft Office applications with strong IT skills.
The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, work well as part of a Team, have initiative, good communication, and interpersonal skills, can prioritize workloads, deal with challenging situations and can work under pressure at times to agreed timescales. An effective approach is required to ensure an efficient and high standard of service to our patients.
Main duties of the job
- Supporting the team to action work requests via the Early Intervention Team and At Risk Mental State Service (ARMS) generic inbox, including the processing of referrals on the patient administration system (RiO) Having contact with patients, carers, relatives, and other external stakeholders.
- Typing letters and reports.
- Using the patient record system RIO (training provided).
- Taking and screening phone calls and managing the mailboxes.
- Ordering of stationery and other items as required via our SBS system (training provided).
Working for our organisation
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.
Detailed job description and main responsibilities
This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside supporting the Team Manager and Team Lead as well as providing Administrative support to the team clinicians and Duty Team.
What You'll Do:
- Be the friendly voice answering phones and responding to enquiries.
- Prepare and meticulously maintain clinical records and correspondence.
- Assist clinical staff with administrative tasks.
- Support the Early Intervention Service and the At Risk Mental State Service with Administrative duties when capacity allows.
Please refer to the attached job description for the full details on the responsibilities and person specification
Person specification
Knowledge and Skills
Essential criteria
- Occasional indirect exposure to distressing or emotional circumstances
- Strong IT skills; Microsoft Outlook, Microsoft Excel, Word
- Confident in answering the telephone and taking accurate telephone messages
- Excellent communication skills, both written and verbal
- Confident in booking and managing diaries
Experience
Essential criteria
- Two year’s experience of working in an Administrative/office
- Experience in taking meeting minutes independently
Desirable criteria
- NHS experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Stephanie Ford
- Job title
- Business Administration Manager
- Email address
- [email protected]
- Telephone number
- 01227812390
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