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Job overview

We have an exciting opportunity for a registered mental health professional (nursing, occupational therapy or social work) to join West Kent Early Intervention in Psychosis (EIP).

As Operational Team Manager, you will work collaboratively as part of a dynamic leadership team and be accountable for teams’ performance, operational delivery of safe and effective care in Early Intervention for Psychosis Services for those between 14 -65 years of age.

Under the direction of the Service Manager you will operationally manage the service in line with National EIP guidelines.  You will be based in the primary hub in Coxheath, Maidstone with a satellite hub in Highlands House, Tunbridge Wells.  In this role you will be expected to travel between sites.

In addition, the main duties of the role will include; process and change management, ensuring engagement of the full Multi-Disciplinary Team.

You will manage a team of clinical staff & be responsible for supporting individuals to reach their potential & to ensure consistent delivery of high-quality care.

The ideal applicant will have experience of working as a band 6 or band 7 practitioner in Mental Health Services. You’ll be competent at managing a complex caseload & have a good understanding of the health & social needs. You’ll also have supervisory & leadership experience.

Main duties of the job

To provide operational leadership and coordination of a multi-disciplinary team to ensure the delivery of effective, efficient and high-quality service for service users.  The role will include operational responsibilities;

You will:

• line manage clinical staff.
• utilise data to monitor the performance of the service against performance and quality indicators.
• use your leadership skills to motivate and support high levels of performance amongst your team and delivery of quality care.
• ensure that Trust policies are adhered to and take appropriate action where performance and conduct issues arise.
• have a lead role in the recruitment and retention of staff.
• be required to liaise and collaborate with other services to promote and enhance patient experience and recovery.
• ensure clear and accurate communication to the team and be able to escalate concerns to the senior management team as needed.  
• work with the Patient Safety and Quality team to improve clinical quality and safety, ensuring the risk register is kept up to date and incidents are reported and investigated in a timely manner and that learning is shared with the team.  
• work with the clinical and admin leads to ensure the team works to continuously improve the safe and effective delivery of care and that the patient and carer experience is positive.
• ensure complaints are dealt with in a timely manner and any learning is shared and embedded.

Please refer to the attached job description for more information.

Working for our organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.