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Detailed job description and main responsibilities

1. Key Relationships

Anatomical Pathology Technologists, Bereavement Officers, Service Manager, Pathologists, Junior Doctors, Consultants, Nurses, Medical and Nursing Students, SECAMB, Biomedical scientists and various external stakeholders.

2. Duties and Responsibilities

Organisational and Administrative

• To deal with internal and external post and emails on a day to day basis
• To provide clerical support, i.e. filing, photocopying, scanning and general typing for the Governance Team

• To establish and maintain high standards of work within the office area.
• To ensure that records are kept up to date and stored safely to ensure compliance with good working practices for the standards the Human Tissue Authority (HTA) codes of practice.
• To organise the daily case list in consultation with the APT staff.
• To answer/deal with queries, both face to face and via the telephone, to take messages and pass them on to the relevant member of staff in an appropriate and timely manner whilst maintaining confidentiality at all times
• To liaise with and book appointments for funeral directors and/or family to collect deceased patients from the mortuary.
• To manage appointment diaries
• To book viewings as required and liaise with relevant stakeholders to ensure adequate attendance by qualified staff.

• To maintain professional links with external statutory offices concerned with the administration of death by communicating in an effective and professional manner.

• To liaise with all internal stakeholders and service users by the communication and receipt of routine, complex or sensitive information in order to discharge your duties.

• To provide secretarial assistance to the department and management team.

• To organise patient transfers when required.

• To maintain the departmental filing systems to an acceptable standard in order to comply with HTA standards.

• To input, retrieve and collate information using Departmental and Trust computer systems including assisting with data input

• To ensure the provision of effective telephone answering service for the department.

• To issue official documentation from the department under the direction of APT’s.

• To maintain professional competency and dexterity in those precision based physical tasks, e.g. keyboard skills and maintain the levels of concentration required maintaining a quality service.

• To take minutes at meetings as required

• To be responsible, in liaison with the APTs, for the maintenance of the departmental archive.

• To identify and participate in audits within the department

• To adhere to all departmental standard operating procedures, policies and health and safety regulations.

• To keep the workplace and work areas clean and tidy
• To control access to the Mortuary within working hours.
• To assist the APTs in requisitioning and maintaining adequate supplies of office and Mortuary consumables
• To assist with liaison and emergency call out of engineers and companies related to Mortuary equipment.
• To maintain adequate levels of up to date printed stores

Clinical and Laboratory Informatics

• To arrange for the safe collection and transportation of human tissue and samples and to maintain accurate records of dispatch and receipt

• To take case referrals from external service users in liaison with the APTs.

• To obtain relevant clinical information as required for cases including collection from departments if required.

• To record data/information correctly and with care.

5. General responsibilities:

• Trust policies and procedure

To adhere to the Trusts agreed policies and procedures.

• Equal Opportunities

To promote and develop the equality of opportunity in accordance with the Trust’s Equal Opportunities Policy.

• Confidentiality

To protect the confidentiality of information relating to the Trust, Patient and Staff or other agencies.

• Quality

To provide a quality service to internal and external agencies and    

           participate/develop clinical governance within sphere of responsibility.

• Infection Control

All Trust employees are required to be familiar with, and comply with, Trust polices and guidelines for infection control and hand hygiene in order to prevent the spread of healthcare-associated infections. For clinical staff with direct patient contact, this will include the uniform and dress code policy, the use of personal protective equipment guidance, the guidance on aseptic techniques and the safe handling and disposal of sharps. All staff are required to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections.

• Health and Safety

To share responsibility for abiding by health and safety policies and regulations, infection prevention and control policies and act in accordance with the Risk Management Policy.

• Sustainability

It is the responsibility of all staff to minimise the Trust's environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly. 

5.8       Our Behaviours

All staff are expected to behave in accordance with ‘Our Behaviours’.  The six areas of focus are the responsibility of each individual and should be the basis for all work undertaken within the Trust.

5.9       Safeguarding

The Trust expects all employees to adhere to the principle that safeguarding children and adults is everybody’s responsibility, including the escalation of any concerns.

5.10     Our Values

The Trust is committed to providing high quality services and in 2014 we engaged over 300 staff to help us develop values that underpin how we approach our responsibilities.

Our Values are critical to our success and we expect all staff to adhere to them:

• Delivery high quality CARE WITH COMPASSION to every patient. 
• Demonstrating RESPECT AND DIGNITY for patients, their carers’ and our colleagues. 
• STRIVING TO EXCEL in everything we do. 
• WORKING TOGETHER to achieve the best outcomes for our patients. 
• Sustaining the highest PROFESSIONAL STANDARDS, showing honesty, openness and integrity in all our actions.

Our Values are supported by Our Behaviours which we rely on every member of staff to exhibit.