Job summary
- Main area
- Patient Feedback Volunteer
- Contract
- Voluntary
- Hours
- Flexible working
- Job ref
- 252-7298950
- Employer
- Dartford and Gravesham NHS Trust
- Employer type
- NHS
- Site
- Darent Valley Hospital
- Town
- Dartford
- Salary
- This is a voluntary role and is therefore unpaid
- Closing
- 20/08/2025 23:59
Employer heading
Patient Feedback (FFT) Volunteer
Job overview
Overview
There are a number of volunteering opportunities offered by Dartford and Gravesham NHS Trust at both Darent Valley Hospital and Queen Mary’s Hospital, at Sidcup.
Volunteers help support the hospital in numerous different ways, assisting clinical staff on ward, meeting and greeting, as well as assisting office based staff with admin tasks.
We require the volunteers to be able to commit to a minimum of 3 hours of volunteering each week.
Subject to satisfactory references, Criminal Records Bureau checks and Occupational Health clearance and an informal interview we will invite you to join our volunteers.
You will complete our training programme and then move onto specific placements at the Trust.
Please note this is a volunteer position and you will not be paid for carrying out this role.
Main duties of the job
Volunteer Role Summary
To promote and support the collection of patient feedback via the Friends and Family Test. Volunteers do not carry out any duties or procedures that should be given by paid or clinical/professional members of
staff
Please see attached Job description for further details.
Working for our organisation
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you’ll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we’ve achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Detailed job description and main responsibilities
Please note this is a volunteer position and you will not be paid for carrying out this role.
· Introduce yourself to the patient and say who you are and explain what you are going to do/how you can help them.
· Promote the value of patient feedback to both patients and staff,and explain that feedback is anonymous, valued and acted on
· Ensure the FFT is completed in full, with a rating and comments.
· Identify patients that are due for discharge by liaising with the ward team, assist those patients to complete the FFT on the ward patient experience Ipads.
· Collect any completed paper copies of the FFT, and input the data on to the ward patient experience Ipad or Trust FFT webpage manually.
· Move from ward to ward daily to capture all patients that are to be discharged on that given day.
· Once inpatient discharge FFT are completed, promote outpatient feedback, by locating at the exit points to main outpatient areas, with the Outpatient patient experience Ipad.
· Promote Feedback Fridays, and offer ALL inpatients the chance to give feedback via the FFT on the patient experience Ipad.
· Listen to patient’s feedback, reporting and raising any concerns to staff appropriately
· Identify trends and themes from patient feedback and report these to the Head of Patient and Public Engagement.
· Attend the monthly ‘Patient Experience Champions’ meeting chaired by the Head of Patient and Public Engagement.
Please see attached Job description for further details.
Person specification
Education and Training
Essential criteria
- No specific qualifications are required
- Willingness to undertake Mandatory Training
Knowledge and Skills
Essential criteria
- Good understanding of English both written and verbal, with clear communication skills
Experience
Essential criteria
- No specific experience is required
Desirable criteria
- Previous volunteering or experience of work in a health and social care setting
- Experience of working with the public
- To share own related experience to support patients
Personal Attributes
Essential criteria
- Good interpersonal skills
- Presenting as smart and clean
- The ability to be friendly, polite and caring with patients, visitors and Trust staff
- Understanding the importance of confidentiality
- Ability to work on own initiative, and unsupervised at times
- Ability to work as part of a team
- Reliable and punctual
- Available to volunteer for at least 3 hours per week
- To embody the Trust’s Values of care with compassion, respect and dignity, striving to excel, professional standards and working together.
- To exercise confidentiality and discretion
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lucy Fox
- Job title
- Volunteer Co-ordinator
- Email address
- [email protected]
- Telephone number
- 01322428392
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