Detailed job description and main responsibilities

KEY DELIVERABLES
1. Working with service users and carers
1.1 General
To act at all times in the best interest of service users within appropriate, transparent
boundaries as part of a recovery orientated mental health service.
To be aware of any Advance Directives made by service users in respect of their care and
treatment
To assist in delivering a high standard of support to service users and their carers, promoting
their equality, dignity and mental well being at all times
To facilitate service user and carer input into the development of best practice
1.2 Communication
To promote effective communication and relationships with people who are troubled or
depressed
To establish and maintain working relationships with people who have difficulty in
communicating
To establish and maintain working relationships with people who lack trust and motivation
1.3 Engagement
To provide advice and information to those who enquire about mental and physical health
needs and related services
To regularly work with people who are experiencing or have experience often sad or
upsetting personal and/or social situations
To establish, sustain and at the appropriate time, disengage from professional relationships
with service users working at the service users pace with support from the multi-disciplinary
team (MDT)
1.4 Health Promotion/STROT
To provide, or assist service users to access, information on health promotion to include a
health diet; smoking cessation; preventing substance misuse and the importance of physical
exercise
To work with individuals to facilitate access and engagement in a range of leisure and other
community based activities, working across boundaries of care and organisations including
Secondary Care, Primary Care and Third Sector.
To promote service users living independently within the community by having an awareness
of available community resources that can be accessed.
To support service users to become and sustain social integration; this can be done using a
graded exposure based on a plan that is set and agreed with the Occupational Therapist
working on STROT.
1.5 Practical support
To advise service users about who to go or speak to in order to enable them to access
suitable support with housing/accommodation; financial support; tax credits
To enable service users to make use of appropriate public and other forms of transport links
such as purchase of tickets and ability to plan their own journeys
To provide regular and practical support to service users and their carers (as appropriate) in
developing and managing independence and maintaining dignity and self-respect working in
conjunction with other members of the MDT such as Occupational Therapists.
To provide support with ‘daily living’ to individuals that might involve practical help,
emotional/psychological support, assistance with any difficulties that may arise.
To empower service users to speak up for themselves and act as their own advocates
1.6 Initial Interventions
To actively listen to help the service user make sense of their mental health problems using
basic CBT formulation model.
Enable people with mental health needs to develop coping strategies, based on CBT and
mindfulness approach.
To facilitate service user input into the development of best practice
To create an atmosphere where clients feel comfortable to talk about themselves and their
emotions
To help the service user identify and prioritise their personal goals for recovery
To encourage self-management of mental health problems by providing information and
reinforcing existing coping strategies
To work under the supervision of a Psychologist to deliver agreed interventions within the
Initial Intervention pathway
To contribute to planning, delivering and monitoring interventions and/or treatments in line
with the Initial Interventions pathway
To assist in monitoring the person’s progress, level of functioning and mental state and
alerting appropriate people involved in their care.
To work with an agreed care and recovery support plan and monitor and record an agreed
plan of action, reviewing this as appropriate.
1.7 Care Planning
To enable service users to develop their Personal Support Plan for non-CPA and to attend
relevant care planning meetings
To enable service user involvement and active participation with the care and treatment as
part of their Personal Support Plan.
To highlight any unmet needs to a qualified member of staff so that these can be identified
and improved on.
To enable service users as they move through statutory services, working closely with other
STR Workers to aid a smooth transfer of care from one part of the service to another
To work closely with the trained professional involved in the Service Users care.
To be responsible for providing the link between the service user and their key worker as
part of their Personal Support Plan.
2. Working within your organisation
2.1 Links with other organisations
To develop good networks and positive working relationships with other organisations that
are able to help individuals achieve their goals.
To liase with and signpost to other agencies while adhering to confidentiality policies
To liaise and work closely with the MDT and other mental health professionals in all sectors
2.2 Service Review and Development
To help develop systems to monitor the delivery of services in line with service objectives
and specifications
To contribute to planning, delivering and monitoring interventions and/or treatments with the
MDT
To contribute to developing and maintaining cultures and strategies in which people are
respected and valued as individuals
2.3 Administration and security of information
To maintain adequate records as required by exiting policies and procedures, using
appropriate paper and electronic systems. Entering appropriate details on the service users
case notes as necessary/required
To maintain confidentiality of information regarding service users, carers, and their families
and friends at all times
To provide and receive sensitive information in relation to people with a mental health
problem as appropriate
3.0 Personal Development
To maintain the quality of own work
To be responsible for personal development, health and well-being agreed through the PDP
process
To contribute and participate in supervision and annual appraisal including personal
development planning
To attend relevant meetings, courses and keep professionally up to date
To undertake any training relevant to the role of the STR Worker
To reflect upon and develop own practice using supervision and support.
To participate in individual and group supervision sessions with the Psychology Lead for
Initial Intervention or designated supervisor in accordance with the Supervision Policy
To manage a caseload in conjunction with their line manager and be responsible for own
time management