Job summary
- Main area
- Outpatients
- Grade
- Band 2
- Contract
- Permanent: 37.5 hours
- Hours
- Full time - 37.5 hours per week (Access to Records team is open 08:30 to 16:30 Monday to Friday.)
- Job ref
- 344-2692DCB
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Hospital
- Town
- Folkestone
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 17/06/2026 23:59
Employer heading
Assistant Administrator
Band 2
Job overview
Exciting opportunities have arisen within the Access to Health Records team. These 2 roles will be based at the Royal Victoria Hospital, Folkestone
Our team are focused on service delivery and patient care and we are looking for individuals who are self motivated with a genuine desire to give gold standard care at every level.
The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.
The Access to Health Records team is open 08:30am to 16:30pm, Monday to Friday.
Main duties of the job
This post may support one or more team(s) (these could be Medical or non Medical staff).
To be aware of the confidential nature of work and maintain strictest confidence when dealing with patients, staff and other health service business.
To carry out all Access to Records duties in a manner that ensures compliance with Departmental targets, the Health Records Operational Policy, the Data Protection Act & the Access to Health Records Act 1990.
To deal with internal and external telephone enquiries
The focus of this role will include keyboard skills, data inputting and moderate use of display screen equipment and manual handling of healthcare records.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 700, 000 people.
We have a strong interest in improving the health of the communities we serve through research and innovation. Our hospitals take part in many clinical research studies and recruit high numbers of patients into research trials. Kent and Medway’s Clinical Trials Unit is based in our Queen Elizabeth The Queen Mother Hospital, Margate.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information and opportunities.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have any further queries please don’t hesitate to contact the line manager using the contact details below.
Person specification
Qualifications and training
Essential criteria
- Basic numeracy and literacy
Desirable criteria
- Customer services training.
- Has gained or is willing to work towards NVQ2
Skills and Experience
Essential criteria
- Ability to communicate clearly, both written and verbally.
- Ability to multi-task.
- Ability to interact with colleagues and other stakeholders courteously.
- Accuracy – pays attention to detail.
- Ability to prioritise and organise own workload to meet set deadlines.
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers
- Experience of having been part of a team
Desirable criteria
- Use of email including updating of calendar and appointments
- Ability to track information
- Previous experience of working within a busy working environment
- Previous NHS experience
Governance
Essential criteria
- Knowledge of the General Data Protection Act 2021 and the Access to records Act 1990
Personal/professional attributes
Essential criteria
- Good inter-personal skills. Effective communication skill
Other Requirements
Essential criteria
- Upholds and models the Trust Values
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Samantha Sanowar
- Job title
- Outpatient Services Supervisor
- Email address
- [email protected]
- Telephone number
- 01233 633331
- Additional information
Ext 723 8629
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