Job vacancy: Senior ER Advisor, Medway NHS Foundation Trust, GIllingham

Job summary

Main area: HR
Grade: Band 6
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 275-0925-ERADVIS

Employer: Medway NHS Foundation Trust
Employer type: NHS
Site: Medway Maritime Hospital
Town: GIllingham
Salary: £38,682 - £46,580 per annum
Salary period: Yearly
Closing: 16/09/2025 12:00

Senior ER Advisor

Band 6

Do you have the ambition and vision to deliver the Best of Care by the Best People?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.

Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.

Detailed job description and main responsibilities

An exciting opportunity has arisen for someone looking to develop and progress their ER skills and experience. The Senior ER Advisor role will provide supervisory support to the ER Advisors, advising on complex ER issues and support the delivery of the ER caseload.

Ensure effective communication with all members of the HR teams, cascading information as necessary

Support HR Business Partners in change management to ensure that change, where possible, is planned, managed and implemented in accordance with Trust policies whilst enabling Care Groups to meet their business objectives.

Develop and maintain close working relationships with other providers of service to the trusts workforce e.g. Occupational Health, payroll and pensions and act as a link between managers these service providers to ensure the implementation of advice e.g. return to work, reasonable adjustments, redeployments, ill health retirements as well as other work related issues.

Working with the Head of ER to support with the development and review of HR policies ensuring all existing, new or amended policies are implemented in a timely fashion across the Trust

Effective monitoring of HR KPI’s in relation to casework by regular analysis of the HR casework tracker and supervision of the ER Advisors caseload

Monitor trends in employment practice/caseload and advise on appropriate proactive actions.

Ensure that all ER casework is recorded and tracked using the appropriate HR systems, with all information being uploaded in a timely manner, and ensuring all information related to ER casework is appropriately recorded in the designated shared drive to aid effective management information provision

To arrange, chair and attend meetings representing HR on for example, case conferences for complex cases, formal hearings, policy development/review and meetings.

To undertake internal audits as necessary to provide assurances of adherence to policy and processes etc.

Coaching and development of individual line managers across the organisation enabling them to increase their competency in dealing with Employee Relations issues, ensuring appropriate consistency across the Trust and protecting the Trust from the risk of litigation

In conjunction with the Organisational and Professional Development team, contribute to the development of training packages and deliver training to managers and staff on subjects such as bullying and harassment and managing sickness

Contribute to the development and continual improvement of the HR service, for example, by commenting on and suggesting improvements to team procedures and ways of working

Work on own initiative, managing own workload effectively and taking corrective action where necessary

Lead on one or more specialist areas as agreed, taking responsibility for the achievement of key objectives and delivering according to project milestones

Oversee the Trust Job Matching Process, ensuring roles are being recorded and tracked via a centralised system and process is being carried out in adherence with trust policy

Responsible for ensuring that data requests for reporting purposes and provided in a timely manner, for example Freedom of Information, WRES/WDES etc.

Any other tasks commensurate with the role that may from time to time be required

Provide professional leadership and line management to ER Advisors, ensuring regular appraisals and appropriate development plans are in place.

Provide day to day supervision to the ER Advisors, monitoring the distribution of ER casework and ensuring all cases are being managed correctly in line with policies and best practice, escalating to the Head of ER as necessary

Person specification

Qualifications

Essential criteria

Degree or equivalent
Fully CIPD qualified, level 5 or above

Knowledge

Essential criteria

Knowledge and Understanding of Employment Law
Best Practice Employee Relations

Desirable criteria

MHPS knowledge and experience

Experience

Essential criteria

Significant experience in ER Advisory role
Management of ER cases including complex cases
Working in Unionised environment
Experience of development of HR policies
Experience supervising or managing staff
Providing coaching or training to managers

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.