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Job summary

Main area
ED
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Will include weekend working)
Job ref
275-2609NCSW-ED
Employer
Medway NHS Foundation Trust
Employer type
NHS
Site
Medway Maritime Hospital
Town
Gillingham
Salary
£25,272 per annum/pro rata
Salary period
Yearly
Closing
05/10/2026 23:59

Employer heading

Medway NHS Foundation Trust logo

Non Clinical Support Worker - ED

Band 2

Do you have the ambition and vision to deliver the Best of Care by the Best People?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.

Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.

Job overview

ED Non Clinical Support Worker

Division: Medicine & Emergency Care

Care Group: Acute & Emergency Medicine

Band: 2

Salary: £25,272 per annum/pro rata

Interview Date: Week commencing 12th October 2026

**Please note we are unable to offer sponsorship for this role**

We are recruiting for a ED NCSW who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

**Please note flexible working is not Bank**

The role operates on a rotational shift pattern, consisting of 12 hour shifts, including days, weekends and bank holidays. Flexibility and resilience are essential, as no two days are the same in Emergency Care.

If you are proactive, adaptable and thrive in a dynamic environment, this is an exciting opportunity to develop your skills while making a real difference to patients and colleagues alike. 

Main duties of the job

The post holder will work under the supervision of the Operational Support Coordinator/ Nurse in Charge and other registered staff at all times

The post holder will be required to provide support to Registered nurses and Clinical Support workers in accordance with Emergency Department based competencies

The post will be based within the Emergency Department but some flexibility may be required to cover areas as and when required when service needs dictate

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Working for our organisation

Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?

 Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients. As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First.

Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation. Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach: 

B – Bold

E – Every person counts

S – Sharing and open

T - Together 

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust. 

Detailed job description and main responsibilities

Daily department cleanliness 

Maintaining stock levels in store areas as well as clinical areas 

General tidying of all areas of the ward 

Ordering of stock and maintenance of the same. 

Contribute to the efficient and effective running of the Ward/Department. 

Ensure all documentation is completed accurately and in a timely manner. 

Assist the Multi-Disciplinary team in maintaining a clean and safe Ward/Department environment. 

Be aware and act in accordance with all ED and Trust Operational Policies and procedures, including those relating to Health and Safety and patient confidentiality.

Undertake further training and personal development as highlighted through individual performance appraisal.

Carry out any additional Emergency Department specific responsibilities as requested.

Undertake administration staff duties as required. 

There may be a requirement to move equipment within the Emergency Department. 

This job description is not exhaustive and may be subject in accordance with organisation and service developments, but any such changes will be fully discussed with the post holder.

Person specification

Knowledge

Essential criteria
  • NVQ Level 2 in a relevant subject or the equivalent level of working experience
Desirable criteria
  • Previous ED Experience

Experience

Essential criteria
  • Ability to work within multi-professional team
  • Commitment to working in partnership with patients/ carers

Skills

Essential criteria
  • Good written and oral communication skills
  • Ability to communicate with the general public
  • Ability to project a professional manner and approach
  • Excellent interpersonal skills

Knowledge

Essential criteria
  • Basic understanding of the NHS Some knowledge of data protection and patient confidentiality
  • Understanding of stock rotation
  • Some knowledge of infection control

Employer certification / accreditation badges

No smoking policyPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - BronzeDefence Employer Recognition Scheme (ERS) - SilverDisability confident employerNHS Rainbow badgeStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early if the number of applications is met.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kelly Diddell
Job title
Interim Operational Support Coordnator
Email address
[email protected]
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