Job summary
- Main area
- Human Resources
- Grade
- Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 275-2507EIRL
- Employer
- Medway NHS Foundation Trust
- Employer type
- NHS
- Site
- Medway Hospital
- Town
- Gillingham
- Salary
- £64,455 - £74,896 per annum
- Salary period
- Yearly
- Closing
- 23/07/2025 23:59
- Interview date
- 31/07/2025
Employer heading
Employee Investigations and Resolutions Lead
Band 8b
Do you have the ambition and vision to deliver the Best of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Job overview
Employee Investigations and Resolutions Lead
Division: Corporate
Care Group: Human Resources & Organisational Development
Band: 8b
Salary: £64,455 - £74,896 per annum
Interview Date: 31st July 2025
We are recruiting for an Employee Investigations and Resolutions Lead, who will be responsible for the delivery of our new centralised Investigations and Resolutions Service.
Main duties of the job
The postholder is responsible for ensuring a fit for purpose, agile, high performing and results orientated Employee Investigations and Resolutions service, aligned to the trust’s strategic aims, including, equality diversity and inclusion, Just and Restorative culture and Trust values and behaviours framework.
The postholder will manager and lead the Investigations and Resolution Team, ensuring timely and efficient resolution to employee concerns and ensure HR Investigations are completed to a high standard in a timely manner and that systems are in place to mitigate risks and delays.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Working for our organisation
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Detailed job description and main responsibilities
Managing communication with colleagues at all levels of the organisation in dealing with highly Complex and sensitive issues
Provide expert advice and support on hearing panels for highly complex cases and appeals, including allegations of discrimination and high-risk cases.
Working with managers and senior colleagues to fully embed resolution options identified by the Resolution team, resolving issues or resistance with negotiation and persuasive skills
Management of the Triage process for dealing with conduct and grievance issues, ensuring fairness and consistency in the application of formal procedures
Undertake highly complex investigations, where there could be a high risk of legal implications
Providing effective leadership and management to a professional Investigations team, who will provide a range of services to support the Resolution of Conduct and Grievance issues, including formal casework as well as a supporting the implementation of a modernised, person-centred approach to managing conflicts and concerns in the workplace through the introduction of a resolution framework.
Providing complex case advice to senior managers as needed, specifically in the areas of disciplinary, grievances and settlement agreements.
Work in collaboration with the OD function and HRBPs to support the development of the people management capacity of senior and operational managers through the provision of coaching and deliver people related training and facilitation.
Utilise workforce data to identify People strategic and operational support required and work collaboratively with managers and HR Business Partnering teams to ensure that the necessary interventions occur.
Establishing effective networks and partnerships with the HRBP teams to build effective working relationships and enable the delivery of people strategies and plans.
Responsible for reviewing all formal case outcomes ensuring that conclusions are reasonable and consistent with organisational approaches.
Responsible for reviewing recommendations that are made as part of formal outcomes. Ensure that recommendations are recorded and track the progress through to resolution.
Analysing and deciding on the best course of action for complex and specialist ER issues, including discriminatory matters
Develop and lead the strategic plan for ensuring investigations are conducted within the KPIs and implementation of Resolution approach to reduce formal cases
Responsible for development of policies and procedures, designed with the resolution of conduct and grievance issues, incorporating national frameworks and initiatives, new standards and practices to formulate an effective resolution function
Budget responsibility for the Investigations and Resolutions team
Responsibility for designing and providing specialist training to team members to ensure the effective delivery of resolution practices, such as coaching, facilitation, conflict management.
Responsible for ensuring an effective information tracking system for all investigations and resolutions
Interprets employment law to assess the most appropriate course of action for resolving complex conduct and grievance issues, and makes autonomous decisions on specialist matters
Produces high level Reports to the Senior Management Team, using data to identify themes, risk assessment of cases and needed improvements to practice
Leads formal investigation case reviews to embed a continued culture of and learning and development
Ensure the well-fare of employees and team members, ensuring employees are informed and supported during the investigation process; creating a safe space and de-brief for colleagues involved in complex ER matters
Design and implementation of ER case tracking systems to enable complex reporting on Trust wide case-work for both internal and external oversight.
Maintain consistent and professional negotiations in complex and frequently highly challenging emotional circumstances, ensuring the application of the Trusts’ visions and value in the application of Formal ER procedures supported by the resolutions team.
Provide the Resolutions team with supervision and case guidance in relation to the mediations and facilitation service provision. Ensuring the wellbeing of the team is regularly monitored and reviewed, placing emphasis on the psychological impact of challenging case management.
Manage Early conciliation with ACAS and responsible for the coordination of Employment Tribunals linked to Disciplinary or Grievance cases; leading on the collating of cases with external legal teams, providing witness support, attending Tribunal hearings and ensuring communication with senior HR team regarding risk.
Provide People and Culture Business Partnering to the Exec and Corporate functions; including Culture review and implementation and workforce planning
Deputise for the Head of ER & BP.
Person specification
Qualifications
Essential criteria
- Currently registered and accredited Chartered Member of the Chartered Institute of Personnel and Development (Chartered MCIPD) or able to evidence having commenced the upgrading process with CIPD or willing to undertake accreditation.
- Educated to Masters level or equivalent level or equivalent experience of working at a senior level in specialist area.
- Evidence of continued learning/development and the practical application of this
Experience
Essential criteria
- Experience of working in a senior operational HR role
- Significant and recent experience of working with and interpreting employment law
- Significant experience working with complex Employee Relations Issues, including managing conflict
- Significant and recent experience undertaking or supporting complex Employee Relations Investigations, including discrimination claims
- Experience of leading and managing a team
- Previous experience of designing and delivering specialist training programmes
Skills
Essential criteria
- Ability to achieve progress in delivering outcomes and improvements under pressure, managing multiple dependencies and risks across complex situations putting investment and resources to best use to minimise costs
- Demonstrates sound judgement in the absence of clear guidelines or precedent
- Autonomy to undertake actions because of own interpretation of policy and guidance providing a source of expert advice to the organisation
- Ability to drive a people centred, informal approach to conflict management
- Ability to deal with highly sensitive and contentious issues
- Using data to create skills matrix to ensure the skills of your direct team
- Report writing and data analysis skills
- Ability to work under pressure and make sound decisions on complex issues
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Wilson
- Job title
- Head of Employee Relations & Business Partnering
- Email address
- [email protected]
- Telephone number
- 07966067702
- Additional information
n/a
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