Job vacancy: IT PMO Senior Business Change Analyst, Medway NHS Foundation Trust, Gillingham

Job summary

Main area: IT PMO
Grade: Band 6
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 275-2609SBCA-PMO

Employer: Medway NHS Foundation Trust
Employer type: NHS
Site: Medway Maritime Hospital
Town: Gillingham
Salary: £39,959 - £48,117 per annum/pro rata
Salary period: Yearly
Closing: 01/10/2026 23:59

IT PMO Senior Business Change Analyst

Band 6

Do you have the ambition and vision to deliver the Best of Care by the Best People?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.

Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.

Detailed job description and main responsibilities

To provide operational support to the Business Change Analysts in their day to day activities, where required. This will include monitoring assigned tasks to ensure that they are completed to the expected level of quality and within the specified timeframe.

To lead and work with the Business Change Analysts to develop tools to support the business change work stream.

To work with the Business Change and Project Managers to develop a generic approach to benefits realisation, and to implement the steps necessary to deliver a benefit plan for each project. To support the Business Change Analysts in ensuring that key changes are made to facilitate the delivery of agreed benefits.

This role involves understanding the current business processes identified for each project, and will be the main facilitator working with operational staff to develop and agree future business processes to meet both operational and project requirements. This will include aligning processes to the agreed benefits of the project.

To lead and arrange workshops with relevant levels of staff to develop new business processes, as required. This will include developing workshop material including presentations to facilitate discussions with Trust staff and reach agreement on how new processes should work. The role will involve ensuring that identified governance controls are met where changes are introduced.

To work with Trust staff including senior managers and clinicians to assess scope of process, people (culture) and organisation change requirements for each project.

To ensure that the Business Change Team documents all changes to business processes and working practices.

Conduct post-live business change audits to ascertain lessons learned and revise processes as required.

To work with the Business Change Analysts, Project Managers, Suppliers and other Trust Managers and on the implementation of key changes to ensure a successful transition to the new ways of working is achieved.

Identify organisational design issues (e.g. workforce management, job design, organisation structure) associated business change solutions and work with relevant staff to ensure that these are fully addressed.

To support and facilitate the Trust to carry out detailed analysis work in order to contribute to the preparation of project deliverables and progress the project through the life cycle.

To be responsible for the professional development of the Business Change Analysts including objective setting, personal development plans, managing appraisals, and holding regular one to one meetings.

Person specification

Qualifications

Essential criteria

Educated to degree level or equivalent qualification/experience.
Qualification in Business Change Management

Knowledge

Essential criteria

Knowledge of PRINCE2 methodology
A high level of understanding of the NHS including clinical and operational processes within across the Local Health Economy
Experience of working across and with other organisations & full understanding of change of management roles

Experience

Essential criteria

A minimum of 6 months experience of working within change management within the NHS
Proven experience of interacting directly with all level of NHS end users

Skills

Essential criteria

Excellent IT skills - Microsoft Word, Excel, Power point and Visio
Planning skills including developing project plans for business change
Ability to supervise, motivate and influence others

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.