Job summary
- Main area
- Temporary Staffing
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 275-2510TROM
- Employer
- Medway NHS Foundation Trust
- Employer type
- NHS
- Site
- Medway Foundation Trust
- Town
- Gillingham
- Salary
- £47,810 - £54,710 per annum
- Salary period
- Yearly
- Closing
- 20/10/2025 23:59
Employer heading
Temporary Resourcing Operations Manager
Band 7
Do you have the ambition and vision to deliver the Best of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Job overview
Temporary Resourcing Operations Manager
Division: Corporate
Care Group: HR&OD
Band: 7
Salary: £47,810 - £54,710 per annum
Interview Date: Week Commencing 27th October 2025
We are recruiting for a Temporary Resourcing Operations Manager who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
As our Temporary Resourcing Operations Manager, you’ll lead the Trust’s centralised Temporary Resourcing Service — providing high-quality, cost-effective staffing solutions across all staff groups, including bank workers, agency staff, and interims.
You’ll ensure our service is efficient, compliant, and responsive to operational needs while delivering exceptional value for money. This is a hands-on leadership role where you’ll champion innovation, streamline processes, and maximise the use of technology to meet the ever-evolving needs of our Trust.
Your responsibilities will include:
- Leading day-to-day operations of the Temporary Resourcing function.
- Managing agency contracts and ensuring compliance with NHS England, NHS Improvement, and NHS Employers directives.
- Analysing workforce data to reduce temporary staffing costs and improve efficiency.
- Developing recruitment pipelines and talent pools to ensure a sustainable supply of skilled temporary workers.
- Driving continuous improvement in systems, processes, and governance.
- Management of all complaints (serious and minor)
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
Working for our organisation
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Detailed job description and main responsibilities
We’re looking for a dynamic, forward-thinking leader who thrives in a fast-paced environment.
You’ll bring:
- Proven experience managing a high-volume temporary staffing or resourcing service.
- Strong leadership, influencing and communication skills with the ability to engage stakeholders at all levels.
- Excellent analytical and reporting skills, with the ability to interpret complex workforce data.
- A creative, problem-solving mindset with a drive for improvement and innovation.
- Educated to Master’s level (or equivalent experience) with evidence of continued professional development.
To lead the Trust Temporary Resourcing service providing temporary staffing solutions across all staff groups via staff bank workers, agency workers, and interims.
To be responsible for continuous improvement of the Temporary Resourcing ensuring it is responsive to service needs, provides value for money, and meets governance and audit requirements including NHS England and NHS Improvement directives.
Responsibility for the daily operational management providing the Trust stakeholders with the required management information to continuously monitor, control, reduce temporary staffing demand and cost.
The key aim of this role is to develop and lead an efficient, professional and cost effective temporary staffing service for the Trust.
Person specification
Qualifications
Essential criteria
- Educated to Masters level or equivalent practical experience.
- Evidence of CPD
Knowledge & Experience
Essential criteria
- Experience of effectively leading a multi-disciplinary temporary staffing function
- Experience of effectively managing complaints and dealing with incident reporting requirements.
- Experience of effectively leading a service delivering high volume workload to meet service demands against non-negotiable deadlines
- Experience of analysing data and producing complex reports
- Experience of working in a complex political environment, balancing the competing needs of internal and external stakeholders.
Skills
Essential criteria
- Effective budget monitoring.
- Ability to design, develop & implement temporary staffing strategies at a senior level.
- Strong and effective leadership skills with the ability to motivate, influence, persuade, and ensure effective delivery.
- Excellent verbal and written communication skills to Board level and across external organisations / agencies.
- Ability to meet challenging deadlines whilst maintaining accuracy and data integrity.
- Producing and implementing robust policies, processes and procedures.
- Ability to analyse highly complex environments, business needs, and assess supplier capability.
- Advanced MS Excel
- Standard Keyboard skills
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sarah-Louise Pye
- Job title
- Head of Medical Rotas & Temporary Staffing
- Email address
- [email protected]
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