Job overview

·       To support the Unplanned Care Service involving a degree of           independent action and decision making within given guidelines

·  activate protocols concerning emergency planning, business   continuity and effective staff cover.

·   To assume overall responsibility for the smooth, effective and   efficient running of the night session including managing staff cover and working independently.

Main duties of the job

·  Meet and greet patients in a professional, polite and courteous manner.

·  Ensure patients are kept informed and updated regarding all aspects of their appointment time, including comfort calls and maintaining an efficient waiting room.

·    Inform clinical staff of any relevant information that will enable them to manage their patients appropriately.

·    To record all messages, whether verbal or written, and ensure that they have been received by the appropriate staff, and/or actioned as necessary

·  To liaise with colleagues from the following session and with the daytime team to ensure there is a smooth handover of outstanding patient calls on the despatch screen, using the message books effectively to record issues which have arisen out of hours, including the need for replenishment of drugs/stock and repair of equipment

Working for our organisation

So what else?

• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
• You’ll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly?  In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
• MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.