Job summary
- Main area
- Information Technology
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 275-0825SDE
- Employer
- Medway NHS Foundation Trust
- Employer type
- NHS
- Site
- Medway NHS Foundation Trust
- Town
- Gillingham, Kent
- Salary
- £31,049 - £37,796 Per Annum/Pro Rata
- Salary period
- Yearly
- Closing
- 20/08/2025 23:59
Employer heading

IT Senior Desktop Engineer
Band 5
Do you have the ambition and vision to deliver the Best of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Job overview
IT Senior Desktop Engineer
Division: Corporate
Care Group: IT
Band: 5
Salary: £31,049 - £37,796 Per Annum/Pro Rata
We are recruiting for a IT Desktop Engineer who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
Monitor call queue, ensuring customer service levels are maintained, highlighting and escalating any potential issues or exposures to senior colleagues.
Identify repeat calls, and escalate so solutions can be implemented to reduce or eliminate those repeat calls.
Ensure inventory of all hardware and software is maintained and documented to agreed standards.
Undertake build, configuration and delivery of client hardware to end users with complete hand over support and documentation.
Ensure the configuration management data base (CMDB) is regularly updated with all hardware and software configuration items to support accurate customer billing.
Provide routine repairs and upgrades and respond to any unexpected system faults/failures, ensuring all major issues are escalated to Desktop Services Manager.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Working for our organisation
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Detailed job description and main responsibilities
- Monitor call queue, ensuring customer service levels are maintained, highlighting any potential issues or exposures to the Desktop Service Manager.
- Identify repeat calls, and escalate so solutions can be implemented and reduce or eliminate those repeat calls.
- Ensure inventory of all hardware and software is maintained and documented to agreed standard.
- Undertake build, configuration and delivery of client hardware to end users with complete hand over support and documentation. This includes automation of desktop deployment processes.
- Ensure the configuration management data base (CMDB) is regularly updated with all hardware and software configuration items to support accurate customer billing.
- Plan and manage routine repairs and upgrades and respond to any unexpected systems fault/failures, ensuring all major issues are escalated to Desktop Services manager.
- Delivery of a high quality service which meets the standards demanded of the locality customer base.
Person specification
Qualifications
Essential criteria
- Educated to A-Level/Diploma/NVQ Level 3 or equivalent experience
Knowledge
Essential criteria
- Knowledge of NHS computer system(s), hardware or software and procedures
- Knowledge of elements of IT Infrastructure
Experience
Essential criteria
- Experience and knowledge of ITIL
- NHS IT/Clinical IT Systems Experience
- Experience of close working with healthcare professionals
Values Based Question
Essential criteria
- Give an example of a time where you have demonstrated a ‘can do’ attitude (including the situation you were in) and the outcome
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Liam Ryan
- Job title
- IT (Desktop) Service Delivery Manager
- Email address
- [email protected]
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