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Job summary

Main area
Information Technology
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
275-0825SDE
Employer
Medway NHS Foundation Trust
Employer type
NHS
Site
Medway NHS Foundation Trust
Town
Gillingham, Kent
Salary
£31,049 - £37,796 Per Annum/Pro Rata
Salary period
Yearly
Closing
20/08/2025 23:59

Employer heading

Medway NHS Foundation Trust logo

IT Senior Desktop Engineer

Band 5

Do you have the ambition and vision to deliver the Best of Care by the Best People?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.

Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.

Job overview

IT  Senior Desktop Engineer

Division: Corporate

Care Group: IT

Band: 5

Salary: £31,049 - £37,796 Per Annum/Pro Rata

We are recruiting for a IT Desktop Engineer who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

Monitor call queue, ensuring customer service levels are maintained, highlighting and escalating any potential issues or exposures to senior colleagues.

Identify repeat calls, and escalate so solutions can be implemented to reduce or eliminate those repeat calls.

Ensure inventory of all hardware and software is maintained and documented to agreed standards.

Undertake build, configuration and delivery of client hardware to end users with complete hand over support and documentation. 

Ensure the configuration management data base (CMDB) is regularly updated with all hardware and software configuration items to support accurate customer billing.

Provide routine repairs and upgrades and respond to any unexpected system faults/failures, ensuring all major issues are escalated to Desktop Services Manager.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Working for our organisation

Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B – Bold

E – Every person counts

S – Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Detailed job description and main responsibilities

  • Monitor call queue, ensuring customer service levels are maintained, highlighting any potential issues or exposures to the Desktop Service Manager. 
  • Identify repeat calls, and escalate so solutions can be implemented and reduce or eliminate those repeat calls. 
  • Ensure inventory of all hardware and software is maintained and documented to agreed standard. 
  • Undertake build, configuration and delivery of client hardware to end users with complete hand over support and documentation. This includes automation of desktop deployment processes. 
  • Ensure the configuration management data base (CMDB) is regularly updated with all hardware and software configuration items to support accurate customer billing. 
  • Plan and manage routine repairs and upgrades and respond to any unexpected systems fault/failures, ensuring all major issues are escalated to Desktop Services manager. 
  • Delivery of a high quality service which meets the standards demanded of the locality customer base. 

Person specification

Qualifications

Essential criteria
  • Educated to A-Level/Diploma/NVQ Level 3 or equivalent experience

Knowledge

Essential criteria
  • Knowledge of NHS computer system(s), hardware or software and procedures
  • Knowledge of elements of IT Infrastructure

Experience

Essential criteria
  • Experience and knowledge of ITIL
  • NHS IT/Clinical IT Systems Experience
  • Experience of close working with healthcare professionals

Values Based Question

Essential criteria
  • Give an example of a time where you have demonstrated a ‘can do’ attitude (including the situation you were in) and the outcome

Employer certification / accreditation badges

No smoking policyPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - BronzeDefence Employer Recognition Scheme (ERS) - SilverDisability confident employerNHS Rainbow badgeStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Liam Ryan
Job title
IT (Desktop) Service Delivery Manager
Email address
[email protected]
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