Job summary
- Main area
- Business Support Administrator
- Grade
- NHS AfC: Band 5
- Contract
- 6 months (Fixed Term/Secondment)
- Hours
- Full time - 37.5 hours per week (Monday-Friday)
- Job ref
- 846-8029341-CF
- Employer
- Kent Community Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Victoria Memorial Hospital.
- Town
- Herne Bay
- Salary
- £32,073 - £39,043 pro rata per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Business Support Manager - 6 month Secondment
NHS AfC: Band 5
Job overview
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
We have an exciting opportunity for a Business Support Manager to join the leadership team within the Long Term and Specialist Services portfolio. This diverse portfolio covers Community Nursing and Specialist Services, offering a busy and varied environment.
You will play a key role in overseeing administration services and leading the Health and Social Care Coordinator teams across Ashford and Canterbury, ensuring effective workforce coordination, service delivery, and performance management. The role involves working closely with the Head of Service, Assistant Director and wider senior leadership team to support service development and continuous improvement.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys managing competing priorities, and is motivated to improve services and outcomes.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Main duties of the job
We are looking for a highly organised and detail-oriented individual with strong interpersonal and communication skills. You will be confident engaging with a wide range of stakeholders and able to manage, influence and develop teams effectively.
You will have experience in managing workload independently while supporting organisational priorities, alongside a proven ability to lead service improvements and drive change. Previous project management experience is desirable, and knowledge of QSIR tools and methodologies would be advantageous.
Strong analytical capability is essential, including experience in extracting, manipulating and interpreting data. Advanced IT skills are required, with working knowledge of systems such as SQL, Rio, Datix and HealthRoster.
You will bring creativity to problem-solving and a proactive approach to identifying opportunities for innovation, collaboration and efficiency. This role suits someone who is professional, adaptable and committed to delivering high-quality support within a complex healthcare environment.
Working for our organisation
Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both
See where you can go with KCHFT career pathways
Detailed job description and main responsibilities
As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person specification
Qualifications, training and experience
Essential criteria
- Level 6 qualification (e.g. Bachelor degree BA/BSc, NVQ level 6, ordinary degree without honours) Or you will be able to demonstrate the equivalent level of experience
- You’ll need to have recent experience of team working and versatility to take on a variety of tasks
- A full, valid UK driving licence or a full driving licence issued by an EU country
Knowledge and skills
Essential criteria
- You will need to have a customer focussed approach which is essential to; Provide patients, clients and their families with the best possible experience
- You will need to be able to be able to use IT systems and databases
- You will have excellent attention to details, accuracy and organisational skills. You will know when you are within your own limits and when to escalate
Desirable criteria
- Having an awareness of developments within the NHS would be an advantage
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Claire Venes
- Job title
- Head of Service
- Email address
- [email protected]
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