Job overview

We are recruiting a Band 3 Single Point of Access (SPA) Administrator to join our Community Children and Young People’s Mental Health Service (CYPMHS) Team. This is an exciting opportunity to become part of a diverse, supportive, and forward-thinking organisation dedicated to delivering high-quality, person-centred mental health care that promotes recovery, dignity, resilience, and independence.

Main duties of the job

• Communicate effectively with a range of people, by email or by telephone, promptly and in a professional and courteous manner, recognising barriers to communication.
• Ensure complex calls from anxious and distressed clients are managed effectively  or escalated to senior staff member if appropriate.
• Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
• Manage and maintain local processes.
• Receive and process mental health, emotional wellbeing and neurodevelopmental referrals into the service.
• Participate with 1 to 1 supervision and appraisal from the Team Lead and undertake professional and personal development as agreed with line manager.
• To work flexibly so that essential priorities, tasks are completed.
• Ensure workload is managed and prioritised appropriately.
• Participate in induction and orientation of Band 3 administrative staff and temporary staff.
• Input and maintain confidential data into electronic patient record system.
• Coordinating outgoing mail, sorting and scanning incoming post as required.
• Support other teams/services, where necessary.

Working for our organisation

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.