Job overview

Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.

We are seeking a part-time Receptionist/Administration Assistant to join our busy team at Priority House in Maidstone.

The post is office-based and fulfils the function of Receptionist and Switchboard Operator, which involves lone working. 

You will have daily contact with patients, relatives and members of the public, and you will be required to manage the busy switchboard, answering and diverting numerous calls.

Working 28.5 hours per week-Monday Wednesday, and Friday 13.00-21.00, Every other Saturday and Sunday 07.00-13.00

Main duties of the job

• To work as a receptionist on the Main Unit Reception transferring calls to departments and making sure telephone numbers are up to date.
• Report any issue or concern as they arise and provide administrative assistance to Site admin/site supervisor. On daily bases do the franking of mail and sort letters into correct pigeon holes for services on site.
• To act as Receptionist/Admin Assistant during their working hours.
• To provide a courteous reception service to all visitors/staff and patients in order to maintain the professional image of the Unit.
• Ensure smooth running of office equipment (photocopier, fax, shredder) and  organizes a call out if unable to solve problem.
• Transferring of calls to correct departments and updating telephone numbers.
• Make sure the Doctor on call and security information for the site is up to date with correct numbers on daily bases.
• Provide cover as necessary for colleagues during annual leave & sickness. Adhere to all Trust Policies and Procedures.
• Manage Health & Safety within own area of responsibility.

Working for our organisation

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that’s doing well together.

Check out our Priority house, Maidstone site