Job overview

The Service User Network (SUN) is a service offering peer support groups across Kent and Medway run by KMPT and MIND. We are seeking a highly motivated and organised individual to join our team as a permanent, part time (33 hours per week) Administrator.

This role offers the opportunity to provide crucial administrative support to mental health clinicians and lived experience facilitators. You will be an integral part of a creative, enthusiastic and supportive team, with opportunities to be involved in a range of meetings and projects.

We are looking for someone who is enthusiastic and empathic, with a professional approach, and the capacity to work flexibly with the changing needs of the service users and the team. If you enjoy team working, using your initiative and are confident to work independently this role could be for you.

Excellent communication skills (verbal and written) are essential, as is an ability to prioritise your workload and work under pressure at times to agreed timescales. 

You will:

·       have excellent skills in MS Office applications

·       manage the team inbox and voice messages

·       book users into groups

·       distribute information

·       contact users and other stakeholders

·       manage payment of external venues

·       organise and minute meetings

·       collate and present data

·       have meticulous attention to detail

The role will involve time working from home as well as Thursdays at our base in Maidstone, Kent.

Main duties of the job

• Use of full range of administrative procedures and software programmes.
• Knowledge of relevant Trust policies and procedures including branding and HR practices.
• Contributing to the design and development of standard and bespoke data reports.
• Managing busy workload and conflicting priorities.
• Handling confidential and sensitive information in accordance with Information Governance and the Data Protection Act.
• Excellent verbal and written communication. 
• Excellent keyboard skills to ensure accuracy, speed and optimum use of functions.
• Ability to analyse a wide variety of sometimes complex situations/information and make conclusions and where appropriate recommendations depending on the nature and complexity of the data and subjects. 
• Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines.
• Plan own workload to ensure that internal and external targets are met and which may involve extracting information from various systems and takes initiative to query conflicting information or to clarify as appropriate.
• Training and coaching skills.
• Create business reports written to standard capable of presentation to senior management team using simple charts to illustrate and with clear and unambiguous explanations/interpretation of data.
• Ability to work as a member of a team

Working for our organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every day
We deliver brilliant care through brilliant people

Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

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