Job summary
- Main area
- Bank
- Grade
- NHS AfC: Band 4
- Contract
- Bank
- Hours
- Flexible working - 0 hours per week
- Job ref
- 359-8154123-T2
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Maidstone & Tunbridge Wells Hospital
- Town
- Maidstone
- Salary
- £14.06 per hour
- Salary period
- Hourly
- Closing
- 22/07/2026 23:59
Employer heading
Bank KMPN Support Analyst
NHS AfC: Band 4
Job overview
Band 4 Support Analyst – ICE Programme
We’re recruiting a System Support Analyst to provide hands on support for the implementation of the ICE order communications system across Kent & Medway.
Main duties of the job
You’ll assist with system configuration tasks, update templates and catalogues, run basic testing, and help resolve setup issues during deployment. This role focuses solely on implementation activity and go live support, working under the direction of senior technical staff to ensure a smooth and consistent rollout.
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust is one of the best performing hospital trusts in England. We are regularly in the top five for emergency department performance and offer some of the fastest access to cancer treatment in the country.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in west Kent and East Sussex. With a dedicated and diverse team of over 7,000 staff we provide specialist cancer services to over two million people through the Kent Oncology Centre.
We operate from three main clinical sites: Maidstone Hospital, Tunbridge Wells Hospital and Fordcombe Hospital, and provide outpatient clinics across Kent and East Sussex.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Click here to hear what our staff say.
Joining us includes a comprehensive benefits package:
- At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
- Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
- Blue Light card eligibility
- And more, additional benefits can be found in the benefits documents below
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
All successful applicants will be required to complete our corporate trust induction once a start date has been agreed.
Person specification
Qualifications
Essential criteria
- IT related qualification at Level 3 or equivalent experience.
- Evidence of CPD
Experience/Knowledge
Essential criteria
- Exposure to and understanding of IT systems, databases and information security.
- Understanding of config management or computer programming processes.
- Understanding of ITIL processes.
- Experience with Microsoft 365 and standard desktop technologies.
- Experience maintaining documentation.
Desirable criteria
- ITIL Foundation or experience in an ITIL-aligned environment.
- NHS or pathology experience.
- Experience supporting clinical users.
- Experience with ITSM tools.
Skills
Essential criteria
- Strong customer service and communication skills.
- Ability to explain technical issues to non technical users.
- Ability to prioritise workload.
- Basic troubleshooting skills.
- Ability to follow procedures.
- Ability to work collaboratively.
Desirable criteria
- Understanding of pathology workflows.
- Basic data analysis skills.
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lauren Morgan
- Job title
- Director of Digital Transformation
- Email address
- [email protected]
- Telephone number
- 07960892900
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