Job overview

The Planned Care Co-ordination Team is responsible for delivering comprehensive administrative services to enable outsourcing of West Kent CCG pathways into the Independent Sector.

The role of Patient Pathway Tracker is to provide an effective interface between MTW and the Independent Service Providers, ensuring a timely and effective service for patients who have chosen to be seen in the Independent Sector. 

A good knowledge of the 18 week pathway is necessary to fulfil this post, with a good understanding of wider NHS relationships between GPs and the Acute NHS providers.

The post holder should be self-motivated and be able to provide good communication and organisational skills, demonstrating a flexible approach to duties. You will need to be able to work unsupervised and be able to deliver to tight deadlines. The applicant should be able to demonstrate an interest towards learning new skills.

Main duties of the job

Please review the Job description for full details. Duties will include (but not limited to);

• Monitoring and managing RTT patient pathways within the Independent Service Provider (ISP) setting
• Ensuring accuracy, providing necessary administration for the Planned Care Coordination Department
• Daily communication to the team lead, escalating any issues or concerns regarding patient pathway activity
• Remaining proactive and striving towards service development and improvements
• Building and maintaining good effective working relationships with the ISP’s
• Data validation/cleansing
• To provide support to other PCC Team members with duties as and when required – including booking patients and answering telephones if needed
• Working collaboratively with a vast range of internal and external stakeholders to ensure service needs are met
• To manage the transfer of patient information in line with the Trust’s policies and procedures for patient records and clinic processes.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below