Job summary
- Main area
- Cardiology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 344-2436QEH-A
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- QEQM Hospital
- Town
- Margate
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 06/10/2025 23:59
Employer heading

Admin Support Secretary, Cardiology
Band 2
Job overview
This role provides admin support to the Fast Track Angina Clinic team and cardiology secretaries, to ensure patients’ correspondence is delivered in line with the Trust’s targets, via the digital dictation system. This requires someone who is well organised, a team player and has great communication skills and attention to detail.
Main duties of the job
Type all clinical letters and other correspondence as required. Proactively take forward any instructions from the medical team following clinic consultations ie. ensure patients are booked for follow up appointments, referrals for investigations etc. Update and monitor the PTL to ensure a smooth patient pathway. Check clinics are cached up correctly after the clinic.
Deal effectively and courteously with all enquiries from GPs, patients and other departments within the service and within the overall Trust. Ensure all enquiries are dealt with effectively, and proactively manage these enquiries to ensure a safe and smooth pathway for our patients.
Support the operational team to facilitate a reduction in the overall patient’s journey which would assist in the delivery of the 18 week target and ultimately improve patient care.
Organise investigations and procedures for patients as authorised, both within the Trust and outside the Trust, initiating IPPT forms as appropriate.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have further queries please don’t hesitate to contact the line manager using the contact details below.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in English and Maths
- Basic computer skills including Windows packages
- To be numerate
Desirable criteria
- RSA typing
- Experience using Excel
Skills & Experience
Essential criteria
- Able to prioritise workload and meet deadlines and use own initiative
- Able to communicate with, co-ordinate and liaise with a multidisciplinary team
- Able to remain calm in a busy environment whilst working under pressure
- Good interpersonal skills & Excellent organisational skills
- Able to communicate routine information but understanding barriers to communication, and imparting occasional sensitive information
- Experience of a range of work procedures and practice, majority non-routine
- Experience of working for and within a team
- Excellent keyboard skills 50wpm min
Desirable criteria
- Audio Typing/Basic Excel/Working Knowledge of NHS Systems including PAS
Governance
Essential criteria
- Patient confidentiality
Desirable criteria
- To show Initiative
- Demonstrate flexibility to adapt with the needs of a changing service
Personal & Professional Attributes
Essential criteria
- Upholds and models the Trust values
- Reliable and good timekeeper
- Diplomacy and discretion
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lisa Robinson
- Job title
- Senior Medical Secretary Cardiology
- Email address
- [email protected]
- Telephone number
- 01843 234563
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