Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Bank
- Hours
- Flexible working - 37.5 hours per week (a minimum of 22.5 part time hours considered)
- Job ref
- 848-BHC-177-26
- Employer
- Bromley Healthcare
- Employer type
- NHS
- Site
- Central Court
- Town
- Orpington
- Salary
- £30,142 Inc HCAS per annum pro rata
- Salary period
- Yearly
- Closing
- 06/07/2026 23:59
- Interview date
- 10/07/2026
Employer heading
Bank Team Administrator CCC
Band 2
Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.
Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.
Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.
Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.
Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.
Job overview
Bank Team Administrator - Care Coordination Centre
Band 2 - 30,142 Inc HCAS per annum pro rata
Bank - adhoc hours
Bromley Healthcare are currently looking for Bank administrators to join their Care Coordination Centre (CCC) who can work 22.5 - 37.5 hours per week.
The CCC currently provides administration support for 35 community based clinical services, processing referrals, answering the telephone, responding to emails, booking appointments, dealing with patient enquiries and completing other elements of administration as and when required.
Proposed Interview Date 10th July 2026
Main duties of the job
Based in the Care Coordination Centre (CCC,) the Bank Team Administrator will be responsible for providing a high level of customer service and safe and efficient administrative support to a group of clinical services in either our Children and Young People Division or Adults & Urgent Community Response Division.
They will be required to liaise with parents/ carers, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of standard administrative tasks including booking appointments and answering general enquiries via the telephone and email. The Team Administrator will work with their team to achieve key performance indicators (KPIs) and service level agreements (SLA’s.)
The CCC is open 7 days a week, 8am to 10pm, 365 days a year including Bank Holidays. Our administrators work shifts that cover these hours ie: 8-4pm, 9-5pm, 10-6pm. We also offer evening and weekend shifts until 10pm.
Please refer to the job description and person specification for more information should you wish to apply. This post will be based at Central Court in Orpington
Working for our organisation
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
Detailed job description and main responsibilities
Call Handling
· Answering inbound calls from service users, parents and Health Care Professionals (HCPs)
· Making outbound calls to service users, parents and HCPs
· Conducting call reminders for future appointments where automated SMS reminders are not in operation.
· Using our Omni-channel Contact Centre Platform.
Administration
· Processing referrals in line with service specific Standard Operating Procedures (SOPs)
· Booking and re arranging patient appointments in line with the service specifications detailed in the SOP.
· Monitoring clinic appointments and filling last minute cancellations
· Creating, reviewing and sending letters using templates, for service users, partners and external organisations.
· Assisting with the collection of data as required by the service,
· Undertaking general administrative duties including filing and photocopying.
· Ensuring all confidential information is stored securely on drives or locked away.
· Maintaining up to date patient records inputting data and information accurately using EMIS clinical system in line with Bromley Healthcare Policies.
· Effectively administering caseload management for services in line with service specific Standard Operating Procedures (SOPs)
· Ensuring a personal understanding of care pathways and points of access for HCPs and service users.
· Reporting incidents and feedback using our incident reporting system
· Understanding data and actioning reports accordingly.
Communication
· Relaying information accurately and concisely as required to and from service users, HCPs and colleagues.
· Contacting staff for urgent referrals or messages, following service procedures.
· Ensuring potential issues with service delivery are escalated according to escalation pathways.
Other
· The post holder may be required from time to time to work across other Bromley Healthcare sites or support with administrative tasks for other teams in support of the CCC.
· This job description is not exhaustive and can be altered in consultation with the post holder.
· Any other duties which may be requested by the line manager in order to facilitate the smooth running of the CCC team.
Person specification
Qualifications and Training
Essential criteria
- Good general education (GCSE or equivalent in English & Maths)
- Evidence of continued professional development
Desirable criteria
- Administrative or customer service–related training
- Training in safeguarding, information governance or data protection (e.g., GDPR)
Experience
Essential criteria
- Experience in a busy customer-facing environment (telephone or face-to-face)
- Experience handling inbound and outbound calls
- Experience of administrative duties and data entry
- Experience maintaining accurate records or databases
- Experience working within policies, SOPs or regulated environments
- Experience processing referrals and managing appointments
Desirable criteria
- Experience in NHS, community health or similar settings
- Experience using EMIS or clinical systems
Knowledge
Essential criteria
- Understanding of safeguarding responsibilities for children and adults at risk
- nderstanding of confidentiality, data protection and information governance
- Awareness of patient pathways and service access processes
- Knowledge of customer service and call-handling principles
- Awareness of organisational values and professional conduct expectations
- Knowledge of clinical systems, booking platforms or omni-channel software
- Knowledge of NHS processes, referral systems, or community healthcare services
Skills and Abilities
Essential criteria
- Clear and confident communication skills, written and verbal
- Ability to convey accurate and concise information
- Strong attention to detail and high level of accuracy
- Ability to prioritise work and manage competing demands
- Competent IT skills including Microsoft Office and patient systems
- Ability to interpret data and action reports
- Ability to work across different sites and support wider teams when needed
Personal Qualities
Essential criteria
- Demonstrates Bromley Healthcare values: Belonging, Compassion, Continuous Learning & Innovation, Health & Wellbeing
- Professional, calm and empathetic approach
- Reliable, punctual and committed to high-quality service delivery
- Able to work flexibly in response to service needs
- Team oriented, supportive and proactive
- Willingness to undertake additional duties within the scope of the grade
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Thomas Hearn
- Job title
- CCC Quality and Training Lead
- Email address
- [email protected]
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