Customer Service: Provide a high level of customer service to Bromley Healthcare staff, delegates, and service representatives with training, enrolment, and technical support queries. 

Enquiries Handling: Respond to telephone and email enquiries in a timely, confidential, sensitive, and effective manner. 

LMS Administration: Administer and operate the Learning Management System (LMS), including: 

Accurately inputting training attendance and learning records. 

Manually updating training completions using judgement and reference to SOPs to determine acceptable evidence, e.g., certificates or records of learning. 

Creating and populating courses, certifications, and audiences. 

Supporting staff, colleagues, and stakeholders with a basic understanding of how to use LMS, demonstrating and signposting accordingly. 

Attendance Management: Produce and manage attendance lists for venue security, registers for training sessions, and evaluation feedback using various media and information systems, e.g., LMS, MS Forms, Excel. 

Policy Implementation: Implement policies and procedures and contribute to proposals within the L&D team and across the wider People & Development Team. 

Problem-Solving: Demonstrate good problem-solving skills when assisting delegates face-to-face, on the phone, and virtually, including troubleshooting LMS. 

Data Collection and Reporting: Collate and report L&D data to internal and external stakeholders, including internal and external performance groups, e.g., Organisational Statutory and Mandatory Compliance, Health & Safety, and HEE. 

Monthly Reporting: Provide monthly reporting on training activity. 

Evaluation Process: Develop and support a course evaluation reporting process. 

Impact Assessment: Assess instructional effectiveness and determine the impact of training on employee skills and KPIs. 

Intranet Maintenance: Administer, maintain, and update L&D Intranet pages. 

Procurement: Order stationery, PPE, brochures, and leaflets as required by the team. 

Financial Administration: Raise Purchase Orders and process invoices, tracking them on the finance spreadsheet. 

General Administration: Perform general administrative duties, including data inputting, filing, photocopying, and scanning. 

Data Storage: Ensure L&D data is stored, input, and shared according to policy and guidance. 

Communication: Contact staff with urgent requests and overdue training compliance, sharing information via telephone, email, or hard copy. 

Team Support: Assist the wider People & Development team with activities like new starters' administration and welcome day coordination. 

Knowledge Transfer: Share knowledge with team members regarding processes and policies. 

Adaptability: Adapt to a mix of predictable work patterns and occasional urgent tasks. 

Schedule Audits: Perform schedule audits for various work streams. 

Emotional Resilience: Manage limited exposure to emotional circumstances while supporting delegates and candidates. 

VDU Use: Regular use of VDU equipment with occasional movement of equipment or resources in and out of storage. 

Policy and Process Understanding: Direct people to the policies and processes supporting learning within the organisation. 

Learning Needs Assessment: Support the assessment of learning needs and the development of content and delivery solutions. 

Programme Planning and Material Development: Assist in planning programmes, sessions, modules, and developing learning materials and resources. 

Event Preparation: Plan, organise, and prepare for training events or interventions. 

Meeting Arrangements and Support: Arrange and support meetings, including setting up Microsoft Teams or booking venues, circulating agendas, and note-taking. 

Participant Enrollment and Scheduling: Support enrolling participants and scheduling training courses, including core skills, bespoke training, apprenticeships, and internal programmes. 

Room and Material Preparation: Ensure rooms and materials are prepared for training sessions. 

New Starter Tracking: Track new starters for enrolment onto key programmes. 

Course Promotion and Booking Assistance: Promote courses and assist with booking training rooms and other arrangements. 

Course Coordination: Assist in coordinating training programmes, creating online events, managing trainer schedules, and arranging venues, equipment, and catering. 

Educational Aids and Curriculum Maintenance: Design and order educational aids, and maintain updated training records through the LMS. 

Delegate Support: Build effective relationships with learners and colleagues, acting as a first point of contact for queries and support (in person and virtually). 

Attendance Monitoring: Monitor course bookings, ensure learners meet requirements, and handle cancellations and non-attendance. 

Engagement and Marketing Support: Update training information, monitor uptake, market available training, and support the Communications Team with newsletters and social media. 

Trainer Liaison and Course Day Support: Liaise with training providers, prepare course materials, and support trainers during events. 

Research and Feedback: Research online/blended solutions and apprenticeship providers, and present feedback from evaluation forms. 

Levy Administration: Assist in managing the apprenticeship levy and measuring apprenticeship delivery. 

Support Additional Duties: Undertake other tasks and responsibilities as requested by the line manager to facilitate the smooth running of the L&D team.