Job overview

We are looking for a Band 3 Administrator to join our West Kent Neuropsychiatry Admin Team, based in the Outpatients Department at Sevenoaks Hospital.

You will have excellent organisational and analytical skills, be competent in data entry, possess a good working knowledge of Microsoft applications such as Outlook, Word, Excel and Teams, pay attention to detail and be a good team player. You should be able to work unsupervised, meet tight deadlines and adapt to changing and challenging situations.

A polite telephone manner and the ability to communicate with a diverse team through a variety of methods are essential.  The role may involve working remotely once the probation period has been passed successfully.

You may, from time to time, be required to travel to our East Kent Neuropsychiatry office in Ashford to provide cover/support to our admin colleagues and clinicians.

Previous applicants need not apply

Main duties of the job

• Arranging appointments for clinicians to see patients, including all relevant administration – RiO input, diary management, and appointment letters.
• Arranging patient groups for clinicians to include all relevant administration – RIO input, putting groups onto RiO, and appointment letters. 
• Scanning and uploading of correspondence /forms to RiO and filing of documents as appropriate, updating any patient demographic details as required.
•  Preparation of weekly Referral Meetings for clinicians, including opening of referrals, uploading of same to RiO, updating spreadsheets and completing relevant paperwork for meetings and processing outcomes from those meetings.
• Management of the generic email inbox and the ability to process requests therefrom.
• Accepting draft letters and documents from clinicians and providing a ‘top and tail’ service in relation to branding, grammar, punctuation, presentation and etiquette.
•  Managing patient transport (G4S) for patients when required.
• Ability to work on own initiative and act independently and allocating tasks to the Administrative Assistant.
• Attending to other requests from the Business Administration Co-ordinator and Performance, Business and Administration Manager.

Working for our organisation

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.