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Job summary

Main area
Outpatients Department
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 16 hours per week
Job ref
252-7161889
Employer
Dartford and Gravesham NHS Trust
Employer type
NHS
Site
Outpatients Department, Queen Mary's hospital
Town
Sidcup, Kent
Salary
£26,240 - £27,928 per annum
Salary period
Yearly
Closing
24/11/2025 08:00

Employer heading

Dartford and Gravesham NHS Trust logo

Health care assistant-Band 3-Outpatients Department

NHS AfC: Band 3

Job overview

Please Note:

This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered. The Trust is unable to provide visa sponsorship for this position.

The post holder will be required to communicate with patients who have specific needs such as mentally ill, physically impaired, young children, elderly patients, very ill patients, non-English speaking, deaf or visually impaired. They will also be required to liaise with interpreting services for non-English speaking and deaf patients.

They will also be required to communicate with patients and their carers/families who are given distressing news such as cancer diagnosis or untreatable serious conditions. The post holder will be required to offer psychological support and liaise with other teams such as palliative care.

The post holder will also be required to communicate about delays in Clinics, avoiding and resolving conflict where possible.

The department, and the Trust as a whole, must be promoted in the most positive manner to the patients and local population at all times.

Main duties of the job

General responsibilities
Clinical Responsibilities
Managerial responsibilities
Professional responsibilities
Education and development responsibilities

For a detailed description of the Job roles and responsibilities please see the  attached job description.

Working for our organisation

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you’ll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we’ve achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Detailed job description and main responsibilities

General responsibilities
Clinical Responsibilities
Managerial responsibilities
Professional responsibilities
Education and development responsibilities

For a detailed description of the Job roles and responsibilities please see the  attached job description.

Person specification

Education and Training

Essential criteria
  • Willingness to complete the ‘Care Certificate ‘within 26 weeks of start date.
  • Good standard of literacy and numeracy
  • Phlebotomy experience/qualification
Desirable criteria
  • Customer care training
  • NVQ Level 2/3 in Health & Social Care (or equivalent)

Experience

Essential criteria
  • Experience of working with Adults and Children in a care setting
  • Knowledge of Ault and Child Protection
Desirable criteria
  • Experience of working as a Health Care Assistant with Adults and Children
  • Outpatient experience

Personal Attributes

Essential criteria
  • Pleasant and kind manner
  • Attention to detail
  • Flexible
  • Able to work a variety of hours as required

Employer certification / accreditation badges

Apprenticeships logoAge positiveInvestors in PeopleCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant Bronze Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Anne Young
Job title
Senior Sister
Email address
[email protected]
Telephone number
0203 9107274
Additional information

Outpatient Sisters- 0203 9107274 or 0203 9107275

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