Job overview

An exciting opportunity has arisen for an enthusiastic Portering Supervisor.  You will take on the rewarding role of supporting the management team within the Facilities Department.  

To work as a team member with a flexible approach within the Facilities Department. To act as the senior member of a team of general porters, responsible for ensuring their porter duties are carried out following the Departmental and Trust's policies, providing the Trust with an efficient and effective porter service and ensuring that all patients, staff and visitors are courteously assisted and directed in a pleasant manner. The postholder will be required to carry out general Portering duties as and when required.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

PREVIOUS APPLICANTS NEED NOT REAPPLY.

Main duties of the job

• Supervise and prioritise the allocation and undertaking of scheduled and ad hoc work, with adequate manpower to meet daily requirement

• Assist with the supervision and training of staff as required.

• Provide effective communication with customers, staff and Portering staff. 

• Undertakes audits of other work of the Facilities management team to ensure efficient delivery of service under the direction of the Facilities Manager.

• In conjunction with the Portering Manager, to compile duty rosters and work schedules to ensure that the best use is made of available staff.
  
  
•  Liaise closely with the nursing staff to ensure the highest possible standards of service to patients, staff and relatives.
  
  
• Monitor the quality of work provided by the porter staff. Ensure that the Trust's procedures and policies are adhered to.
  
  
• Investigate and resolve complaints speedily and effectively.
  
  
• Ensure all waste products are collected, transported and disposed of in accordance with the requirements of the Trust's policy and procedures.
  
  
• Be accountable for the correct control and use of equipment and materials used in the department.
  
  
• Ensure a full de-briefing is carried out with the duty Supervisor during handover period.
  
  
• Maintain the discipline of the porter staff on duty including timekeeping, dress, cleanliness and attitude in accordance with agreed departmental policies.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

•    At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
•    Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
•    Blue Light card eligibility
•    And more, additional benefits can be found in the benefits documents below