Job summary
Employer heading
General Porter
Band 2
Job overview
The Maidstone & Tunbridge Wells NHS Trust have another opportunity
which has arisen within the Facilities Directorate for a full time General
Porter to join our dedicated facilities team in portering. To provide an efficient, effective and fully comprehensive portering service across
Tunbridge Wells Hospital at Pembury.
The full time hours are 37.5 per week , based on rostered shift patterns.
We are looking for lively and enthusiastic individuals that have excellent
interpersonal and communication skills who are well motivated and
hardworking and able to work as part of our team.
Previous experience of working within a healthcare environment would be
advantageous but not essential as training will be provided.
Main duties of the job
The General Porter will be a multi-skilled person working with a team. To be
responsible for maintaining a comprehensive professional and responsive
high quality porter service to patients, staff, visitors and all service users. To
undertake the movement of patients, equipment, documentation, linen,
waste etc. in an efficient and safe manner. Maintain a clean and safe
environment in accordance with the specification and be responsive to
service needs as they arise and constantly seek to improve the productivity
and quality of the service.
Undertake necessary duties to ensure that an efficient portering service is
maintained. These duties will be carried out both in patient and non-patient
environments.
All work must be undertaken in line with Health and Safety, Infection
Prevention, Security and all Trust Policy and Procedures.
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Person specification
Qualifications
Essential criteria
- Good level of general education (basic English & maths) education
- Willing to undertake further study to enhance ability to carry out job role more efficiently
Experience/Knowledge
Essential criteria
- Ability to effectively communicate / interact with others (both verbal and written)
- Good customer service skills.
- 2 years’ experience in a customer focussed environment.
- Ability to apply and maintain standards consistently.
Desirable criteria
- Customer care.
- Health and safety and Infection control principles.
- Previous experience in a Healthcare environment.
Skills
Essential criteria
- Ability to adapt to changes in working practice
- To be able to carry out basic tasks on a computer or hand-held device
- Ability to work well with others
- Patience and the ability to remain calm in stressful situations
Desirable criteria
- Excellent verbal communication skills
- Sensitivity and understanding
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Mantas Svaplenas
- Job title
- Portering Manager
- Email address
- [email protected]
- Telephone number
- 01892 638862
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