Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 435-D104-25-A
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Accrington Primary Health Care Centre
- Town
- Accrington
- Salary
- £24,937 - £26,598 0
- Salary period
- Yearly
- Closing
- 19/10/2025 23:59
Employer heading
Team Administrator - Therapies Business & Improvement Hub/Professional Development
Band 3
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
We are seeking an organised and proactive administrator with a passion for supporting professional development and service improvement? We are looking for a dedicated Performance, Improvement & Professional Development Administrator to join our Therapies Directorate team.
This role is vital in supporting recruitment, training, and student placement programmes for Allied Health Professionals (AHPs), as well as providing administrative support for audits, meetings, and service improvement initiatives.
The post holder will work closely with the Business Support Administrators assisting with the delivery of all administrative processes required for the effective and efficient delivery of procedures in line with Directorate standard operating procedures.
The post holder will be able to work on their own initiative, prioritise workload and meet deadlines, collate data and maintain standards relating to administrative processes. They will be required to work as an effective member of the team.
The successful candidate will have excellent communication and organisation skills, be proficient in all aspects of Microsoft Office and be innovative and adaptable with a desire to ensure robust and efficient administrative systems.
**Previous applicants need not apply**
Main duties of the job
- eliver high-quality administrative support across performance, improvement, and professional development functions.
- Support recruitment, training, and mentorship programmes for Band 5 AHPs.
- Coordinate student placements for Occupational Therapy and Physiotherapy.
- Organise meetings, prepare agendas, take minutes, and manage action trackers.
- Create and maintain professional documents, reports, posters, and leaflets.
- Manage centralised email accounts and ensure timely communication.
- Maintain and update systems such as SharePoint, MS Teams, and E-roster.
- Assist with audits, compliance reporting, and service improvement projects.
- Provide support for events, training sessions, and conferences.
- Order and receipt goods, manage stock, and report maintenance issues.
- Support induction processes and maintain accurate records and data systems.
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
- Strong administrative experience, ideally in a healthcare or professional development setting.
- Excellent organisational and communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and digital collaboration tools.
- A creative eye for producing professional documents and materials.
- Ability to manage multiple priorities and work independently.
Person specification
Qualifications
Essential criteria
- GCSE Level 4 or equivalent in Maths and English Language
- NVQ Level 2 Business Administration or equivalent experience or education
Experience
Essential criteria
- Experience in a similar role with a knowledge of administrative systems and processes
- A proven record of being able to work within set timeframes working to priorities and deadlines
- Proficient in the use of Microsoft Office, including intermediate level Word, Excel and PowerPoint
Desirable criteria
- Previous experience of working in the NHS or similar organisation
Knowledge and Skills
Essential criteria
- Effective verbal and written communication skills
- Knowledge and understanding of confidentiality and GDPR
- Ability to work effectively as part of a team
- Proven ability to work on own initiative without close supervision
- Able to produce clear and accurate written and verbal documentation.
- Effective organisational skills
Personal Attributes
Essential criteria
- Flexible and adaptable to meet changing needs of the service, taking on board new ideas, skills, and knowledge
- Ability to understand and comply with detailed procedures
- Commitment to continuous professional development
Other
Essential criteria
- bility to travel between sites in a timely manner as required in accordance with the agreed job plan
- Ability to work flexibly to meet the needs of the organisation.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Brigdale
- Job title
- Assistant Business Manager
- Email address
- [email protected]
- Telephone number
- 07946 553971
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