Job summary
- Main area
- Data Systems and Information
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 435-D088-25
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Accrington Pals
- Town
- Accrington
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 22/08/2025 23:59
Employer heading
Data Systems and Information Officer
NHS AfC: Band 5
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
This is an exciting opportunity to join the Therapies Directorate at East Lancashire Hospitals Trust.
The role is key to supporting clinical, administrative and leadership roles across all services in the directorate with best practice use of our clinical systems, data analysis for audit and quality improvement, and providing accurate and timely information for performance reporting and business planning.
Main duties of the job
Liaise with Heads of Service, Clinical and Operational Service Leads and Clinical Team Leaders around demand and capacity issues within their teams to ensure flexible use of resources across Therapies Directorate, maximise productivity and support delivery of Key Performance targets.
Work in direct consultation with Therapies staff to optimise the clinical system to support productivity and efficiency, and determine their data requirements for improvements to service delivery and supporting Quality Improvement initiatives.
Audit and monitor compliance of standard operating procedures in regard to system use and Data Quality requirements, and to liaise with departments to explore ways of improving quality when inputting onto systems.
Support the services within the Therapies Directorate by extracting and interpreting information from a variety of systems and sources.
Provide user friendly and accurate reports, in a variety of formats to enable delivery of key performance, improvement and business targets.
Develop service specific processes and training materials in line with Directorate EMIS and Access SOP.
Working for our organisation
The role works as part of the Business and Improvement Hub, which supports all services within the Therapies Directorate
Detailed job description and main responsibilities
1. Extract, interpret and provide complex data information for the teams and services within the Therapies Directorate. Communicate complex data reports and analysis to service leads and other staff in a way that is understandable.
2. Liaise with Heads of Service, Clinical and Operational Service Leads to interpret the data and provide support with initiatives to deliver business and performance targets and associate development plans.
3. Manage statistical data with regards to referrals, discharges and waiting lists as required by Clinical and Operational Service Leads to ensure delivery of key performance targets.
4. Respond/action queries relating to data, comparing data from different sources to ensure quality, consistency and accuracy and verification of data.
5. Have expert knowledge on Therapies Directorate data management and procedures and be able to act as a point of reference for queries relating to patient pathways.
6. Audit and validate data entered on department systems, ensuring data is accurate and is completed in a timely manner.
7. Create reports by inputting and manipulating complex data using tools such as Excel and Power BI.
8. Maintain regular performance reports and information for key stakeholders including Divisions and for Divisional Performance meetings.
9. Share performance knowledge and expertise by supporting and guiding administrative staff in use of information and data.
10. Compose and produce high quality information, reports, presentations, letters and other correspondence of a confidential nature, using MS Word, Excel, Power-point, Outlook and the Internet to the highest standard within agreed deadlines.
11. Regularly monitor local access standards and waiting times as describe in the standard operating procedures for individual service areas.
12. Ensure adherence to the Patient Access Standard Operational Policy at all times, highlighting situations where this is not achievable to the Admin Services Manager and HOS as required.
13. Deliver and attend meetings relevant to role within the Therapies Directorate.
14. Be proficient in the use of all electronic systems, such as EMIS in relation to patient data and undertake training as required if new technology/systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes are maximised.
15. Be fluent in functionality of clinical reporting and electronic patient record systems eg. EMIS, Cerner Millenium.
16. Responsible for the completion of IR1/Datix, where necessary.
17. Be available for and aware of major incident procedures.
18. Create standard operating procedures to support data quality and correct use of systems across the services and monitor compliance, escalating any issues to the relevant Heads of Service and Clinical and Operational Service Leads.
19. Create process guidelines for Therapies Directorate around use of the systems to ensure standardisation and to support induction of new staff to the systems.
Person specification
Experience
Essential criteria
- Experience of collating data from a number of disparate sources into reports.
Experience
Essential criteria
- Experience of working within a team environment
- Proven record of being able to work within set timeframes, working to priorities and deadlines.
- Previous experience of PAS, Cerner Millenium, EMIS and other departmental/Trust systems.
- Experience of GDPR compliance
Experience
Essential criteria
- Proficient in the use of MS Office, including Advanced Excel.
Knowledge and Skills
Essential criteria
- Strong problem-solving skills and the ability to generate new ideas and approaches
- Able to manage multiple projects and prioritise own workload
- Effective communication and interpersonal skills and the ability to negotiate and work through complex problems verbally
- Excellent knowledge of administrative procedures, including electronic referral management and booking systems
- Knowledge of current NHS/Directorate agenda
- Ability to train others in the use of Trust systems, reporting and processes to support service delivery
- Knowledge of Service improvement methodology
Desirable criteria
- Use of SPC and other QI/data analysis tools
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Harrison
- Job title
- Performance and Improvement Lead
- Email address
- [email protected]
- Telephone number
- 01254 736057
- Additional information
Please contact the team for more details
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