Job summary
- Main area
- Surgical and Anaesthetics Services
- Grade
- Band 2
- Contract
- Permanent: over 5 days
- Hours
- Part time - 30 hours per week (Mon-Fri)
- Job ref
- 435-S037-25
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Across East Lancashire Sites
- Town
- Across East Lancashire Sites
- Salary
- £24,169 pro rata
- Salary period
- Yearly
- Closing
- 06/06/2025 08:00
Employer heading

Ward Clerk - Chemotherapy
Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
To be responsible for providing a range of clerical services and to be on reception to greet, admit and discharge patients each day and to assist the nursing staff with any queries which may arise on the day. This post is based at Burnley General Teaching Hospital
Main duties of the job
Admit and discharge patients.
Inputting pre admissions
Flexible with working hours
Using Microsoft packages
Take phone calls from the busy helpline
Prioritise enquiries and relay messages in a timely manner.
Ensure that medical notes are requested and available on the unit if required.
To ensure that relevant paperwork is received and sent in a timely manner.
Help with any appointment queries from staff and patients.
Converse with the patients.
Working for our organisation
All staff here on the chemotherapy unit work really well together.
We are a very busy unit, often treating up to 60 patients per day.
You will play a vital role on the unit as you will be the first person the patients come into contact with.
All staff have a very good rapport with the doctors and consultants who in return are really supportive of our team.
The unit always seems to have a positive atmosphere, even though we are dealing with patients who can be at their most vulnerable.
In return for your hard work and positive demeanor you will feel valued and appreciated by the team, but most of all the patients and their families.
Detailed job description and main responsibilities
Job Summary
Responsible for providing a range of clerical services, including answering the phones, admitting and discharging patients, booking patient transport where required, booking interpreters, and requesting medical notes if required.
Working on the unit reception desk, greeting the patients when they arrive on the unit.
Keeping accurate records of patient activity.
Responsible for incoming and out going mail.
Reporting any faulty maintenance on the unit.
Ordering Stationary
Support of unit nursing staff.
Other general duties required to ensure safe, personal and effective care is provided for our patients.
Person specification
Experience
Essential criteria
- Previous clerical experience
Desirable criteria
- Previous Trust experience
Work Skills
Essential criteria
- Keyboard / computer skills
- Numeracy and literacy skills
- Proven ability to understand and comply with detailed procedures
Communication Skills
Essential criteria
- Clear and accurate written/verbal communication and effective listening skills.
Flexibility
Essential criteria
- Willing to adapt to the changing needs of the service.
People Skills
Essential criteria
- Demonstrate friendly and caring manner.
- Be supportive of team members.
Learning Ability
Essential criteria
- Proven ability to work in a team
- Proven ability to take on board new ideas, skills and knowledge.
- Proven ability to use own initiative and work without close supervision
Other Skills
Essential criteria
- Proven ability to deal with confidential information in an appropriate manner.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Joanne Kippax
- Job title
- Primrose unit manager
- Email address
- [email protected]
- Telephone number
- 01282805162
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