Job overview

Ward Clerk - Inpatient Ward 27

The Ward Clerk will provide an efficient and high standard of administrative and clerical support to the maternity inpatients ward (Ward 27). 

In this busy ward environment, you will manage telephone queries, input and access data from patient information systems, obtain, prepare, and file case notes as appropriate, and undertake general office and administrative duties including photocopying and typing. You will be required to use and maintain electronic records, demonstrate excellent communication, and work collaboratively with the Midwifery and Multi-Disciplinary team to contribute to safe and effective care.

Main duties of the job

The post holder will:
• Work within Trust policy, national and local guidelines, and within own scope of role and professional practice.
• Act in a professional and polite manner at all times.
• Answer telephone calls and deal with all staff/patient requests/enquiries in a polite and courteous manner.
• Assist in the location/retrieval of any case notes required.
• Ensure all case notes are tracked on the IFIT casenote tracking system when arriving and leaving the Department.
• File clinical records/documents into the patient casenotes as required.
• Understand and comply with the Trust’s Patient Access Policy, Outpatients Operational Policy, Escalation Policy, and Data Protection Act policies.
• Demonstrate careful use of office equipment, order/maintain stock.
• Actively participate in the department and in other group meetings.
• Comply with all Trust policies and management instruction with regards to Health & Safety and Fire Prevention. 
• Comply with the Trust’s Confidentiality Policy the Data Protection Act.
• Escalate issues where necessary to the Registered Midwife in charge and Ward Manager.
• Undertake any other duty as requested by your supervisor / manager which is appropriate to ensure the smooth running of the department.
Communication
• Contribute to and promote a culture of respectful and effective working relationships.
• Communicate effectively with service users, their families, members of the multi-disciplinary team (MDT) colleagues and other agencies.

Working for our organisation

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. 

We have a clear set of values & behaviours which we expect all of our staff to demonstrate: 

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. 

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people. 

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.