Job summary
- Main area
- Radiology Booking & Scheduling
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Monday, Thursday and Friday)
- Job ref
- 245-ADM3BS-05-25-A
- Employer
- Tameside and Glossop Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Tameside General Hospital
- Town
- Ashton-under-Lyne
- Salary
- £24,625 - £25,674 Per annum
- Salary period
- Yearly
- Closing
- 26/06/2025 17:00
Employer heading

Radiology Booking & Scheduling Clerk
Band 3
Job overview
Radiology Booking & Scheduling Clerk
Band 3
37.5 hours - Permanent
The Radiology Department at Tameside General Hospital is a vibrant and busy department providing a service to the people of Tameside. We are looking for a new member of staff for our Radiology Booking team who deal with all out-patient bookings for cross-sectional and ultrasound scanning. You will be communicating with patients and clinicians regularly throughout the day so a friendly telephone manner along with excellent organisational skills is essential. We are constantly striving to develop and improve our service so embracing change for our patient service is also essential.
Main duties of the job
The post holder is responsible for providing a comprehensive and efficient booking and scheduling service within Radiology to ensure patients are booked within diagnostic target dates and urgency timescales and that appointment booking templates are managed to full capacity. They will have responsibility for waiting lists and radiology booking schedules and must ensure confidentiality is maintained at all times.
The successful candidate will have a good knowledge of diagnostic turnaround times and a knowledge of the radiology department and the CRIS system would be an advantage.
They will be dealing with telephone calls from members of the public and the clinical team within the Trust so a good telephone manner and empathetic nature are essential.
Working for our organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Detailed job description and main responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard or equivalent (grades A-C in Mathematics and English Language)
Desirable criteria
- ECDL NVQ 3
Experience
Essential criteria
- Experience dealing with patient related queries
- Experience using NHS computer systems to track and trace patients
- Experience of Lorenzo
Desirable criteria
- Experience of using database software
- Previous NHS experience
- Experience of using CRIS system
Skills
Essential criteria
- Computer Skills
- Excellent telephone skills
- Good command of oral and written English
Desirable criteria
- Customer services experience
Knowledge
Essential criteria
- Social awareness of diverse cultural needs coupled with front of house courtesy
Desirable criteria
- Software packages or developed word processing and IT skills
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Gill Franklin
- Job title
- Radiology Bookings & ATR Tracking Manager
- Email address
- [email protected]
- Telephone number
- 01619225774
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