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Job summary

Main area
Administration and Clerical Officer
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
435-D097-25
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Royal Blackburn Hospital
Town
Blackburn
Salary
£26,240 - £27,928 per annum
Salary period
Yearly
Closing
05/09/2025 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

Homecare Clerical and Administration Officer

NHS AfC: Band 3

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

Do you want to take the next step in your career as part of a thriving acute Trust that embraces transformation and is passionate about delivering safe, personal, and effective care? If the answer is yes, we have the perfect opportunity for you to join our award-winning pharmacy team.

We are looking for a clerical officer to work within our pharmacy homecare team, predominantly at the Royal Blackburn site.

We provide a full training package, so experience isn't essential. Training will enable you to become an integral and confident member of the homecare team. We are looking for a clerical officer who has effective communication skills, is highly motivated, a team player and eager to work in a desk based setting with patient contact.

Main duties of the job

The successful candidate will be able to carry out a range of homecare operational duties. We are looking for someone who will be able to perform technical elements of our homecare service, including reconciliation of supplier statements to identify outstanding invoices, timely processing of invoices and maintaining a system for ensuring that queries on invoices are identified and cascaded to relevant team members where needed, as quickly as possible to ensure timely and accurate payment. This may involve contacting suppliers to resolve discrepancies. The successful candidate will have IT experience and be able to work to structured time scales. 

This is a desk-based role and could be a fantastic opportunity for a someone looking for a change in direction or wanting to move into an office based environment. Our Homecare team have patient contact mainly via telephone and are heavily involved in prescription management.

To provide support the hours requirements of this role are:

Monday to Friday 8:30/09:00 to 17:00 /17:30

Working for our organisation

The successful candidate will be supported to develop themselves as well as the service they are responsible for, in a friendly and forward-thinking organisation.


If you want to make a difference, are passionate about patient care, then there has never been a better time to join our dedicated pharmacy homecare team.

Detailed job description and main responsibilities

Please see attached job description for full details of the role.

  • Prioritise and organise the homecare administrative workload within pharmacy under the supervision of the lead business admin coordinator.
  • Communicate confidently and effectively with patients over the phone, aiming to resolve queries or escalate within the team when appropriate.
  • Collaborate with the clinicians and clinical nurse specialists to ensure prescriptions are requested and received in a timely manner.
  • Assist in the processing of orders and invoices for patient’s homecare medication when required.
  • Challenge and record any homecare invoice discrepancies and escalate where appropriate.
  • Organise service review meetings and be responsible for minute taking and distribution after the meetings. Participate in relevant areas of the meeting including but not limited to invoice queries and prescription request queries.
  • Be involved in the training, supervising, and supporting of rotational members of staff and supporting other staff with respect to homecare medicines management.
  • Contribute to the management of the homecare email inbox and act on email requests from homecare providers regarding prescription renewals in a timely manner.
  • Maintain the homecare pharmacy trackers and additional spreadsheets, ensuring all data is up to date and accurate.

Person specification

Qualifications

Essential criteria
  • GCSEs Maths and English or equivalent
Desirable criteria
  • NVQ Level 2, RSA Level 2 or equivalent, OCR 3, ECDL or equivalent

Experience

Essential criteria
  • Experience in working to deadlines
  • Experience in prioritising demands on service and planning workload accordingly
Desirable criteria
  • Understanding of homecare services
  • Working knowledge of invoice processing
  • Understanding of prescription legalities
  • Ability to participate in team meetings and take accurate notes

Knowledge and skills

Essential criteria
  • Good verbal and written communication with experience of customer or patient support
  • IT and keyboard skills
  • Ability to work accurately to meet financial instructions
Desirable criteria
  • Ability to provide instructions clearly and accurately

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lauren Lord
Job title
Lead Pharmacy Homecare Technician
Email address
[email protected]
Telephone number
01254 732572
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