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Job summary

Main area
Discharge Facilitation
Grade
NHS AfC: Band 4
Contract
Fixed term: 12 months (Recurrent funded post)
Hours
Full time - 37.5 hours per week (37.5 hours over 7 days)
Job ref
435-MEC-112-26
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
East Lancashire Hospital Trust
Town
Blackburn
Salary
£28,392 - £31,157 per annum
Salary period
Yearly
Closing
23/09/2026 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

Home First Transport Co-ordinator /IDS Hub

NHS AfC: Band 4

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

This role is an integral part of the Home First pathway supporting patients across the Pennine Lancashire footprint. The role will work alongside the Pennine Lancashire Home First pathways co-ordinating the safe transport of patients from hospital to home. The role will also include the management of the IDS Hub and the Home First referrals and supporting wider teams The service operates 7 days per week including bank holiday and hours will be flexible 8am – 5pm.

Main duties of the job

Work flexibly across the entire Pennine Lancashire Home First pathway to meet the needs of all Home First discharges for all adult patients being discharged or requiring community support.

Drive communication and response between relevant services through Hub management and Home First referrals

To ensure you are an integral part of a responsive team by delivering a highly responsive and effective service delivery increasing utilisation of the dedicated Home First Transport.

Complete a daily work allocation and ensure completion of all tasks to effectively operate the service, within this demonstrate a flexible approach to meet individual patients/family need.

Report & monitor problems with transport services and escalate issues to senior clinical flow team.

To promote and maintain effective communication channels between relevant teams in order to successfully coordinate discharges.

Proactively advise and support staff to initiate the early discharge planning. Encourage wards to utilise the Discharge Lounge for Home First discharges

Identify, progress chase and monitor delayed discharges highlight to Senior Manager or Site Manager

Maintain accurate records and participate in audits as required in relation to the Pennine Lancashire Home First discharge planning process.

Support and respond to the Trust Escalation Processes

Ensure compliance with other related Trust Policies and Department of Health Legislation with regard to discharge planning processes.

Working for our organisation

You will work as part of the Integrated Discharge Service. You will be responsible for the day to day management of  the Hub, Home First referrals and ensuring safe effective discharges proceed without delay.

You will support the wider team and have a good understanding or a commitment to learn the discharge processes.

Detailed job description and main responsibilities

The post holder will:

Have a high level of IT skills including use of internet and e-mail and be able to use any special programmes relevant to the service.

Develop Knowledge of Transport systems.

Support the onward discharge by providing a proactive and efficient service on the patients homeward journey through the Home First pathway

Work efficiently and effectively to release bed capacity within both the hospital and community area settings.

Provide a high level of progress chasing, facilitation and co-ordination to the discharge planning process for all patients.

Work in partnership with other health and social teams and services across the hospital(s) that are involved in discharge planning.

Ensure accurate patient records are kept across multiple electronic systems are kept live and up to date.

The post holder will be working independently on their own initiative, reporting back progress and informing senior staff of any problems arising.

Contribute to the reduction in length of acute stay.

The post holder will be required to maintain a confidential and professional approach at all times.  The role will involve communicating with, colleagues, nursing and AHP professionals across health and social care, either by telephone or face to face.

Be a point of contact for all level of queries with regards to Home First discharges. Escalate unresolved issues, complaints, disputes or delays in the care process to the relevant senior team leader.

Prioritise and organise own caseload of work within the designated environment.

Provide additional support and a flexible way of working across the Pennine Lancashire Home First pathway.

Collate and maintain statistics as required and report on caseload weekly to the Senior Team

Predominately, the hours of duty will be between 8am – 5pm over 7 days to include bank holidays and weekends

 

Person specification

Qualifications

Essential criteria
  • • IT Skills – experience of Microsoft
  • • Evidence of study at A level/ NVQ level 3 or equivalent experience
  • • Experience of working across professional boundaries
  • • Health care experience

Experience

Essential criteria
  • • Problem solving skills
  • • Experience of inter-agency working
  • • Ability to manage own workload
  • • Demonstrable ability to work within a team.

Knowledge and skills

Essential criteria
  • • Knowledge of discharge planning processes and pathways.
  • • Ability to analyse information to inform decision making
  • • High standards of accuracy and literacy skills
  • • Excellent organisational skills
  • • Proven ability to maintain confidentiality
  • • Ability to prioritise an unpredictable work load and work to time scales in a fast past environment
  • • Excellent organisational skills.
  • • Ability to question and provide constructive feedback of detailed information
  • • Access to a vehicle to be able to travel across sites.

Personal attributes

Essential criteria
  • • Enthusiasm to take on board new ideas, initiate change and implement
  • • Proven ability to work on own initiative without close supervision, whilst working as part of an integrated team
  • • Confident at communicating with professionals at all levels/relatives/patients by telephone and face to face
  • • Confident decision maker
  • • Proactive working practice
  • • Excellent communicator
  • • Positive attitude
  • • Approachable manner
  • • Ability to work in a team, being supportive of team members, understanding own role within the team and the Integrated Care organisation
  • • Assertive, committed and self-motivated individual who is able to motivate others
  • • Ability to manage conflict with appropriate resolution

Other

Essential criteria
  • • Ability to pass pre-employment screening.
  • • Demonstrate ability to evaluate/provide complex information and reports
  • • Approach to flexible working hours to meet the needs of the service
  • • Ability to influence working practices in relation to service development
  • • Access to own transport/car driver as post holder will be required to work across ELHT footprint
  • • Be accountable for own professional actions
Desirable criteria
  • • Ability to work rostered hours to provide a seven day service.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kerry Herron
Job title
Senior Therapy Complex Case Manager
Email address
[email protected]
Telephone number
07966413709
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