Job summary
- Main area
- IT
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 435-1LSC-ELHT-059-25-A
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Royal Blackburn Teaching Hospital
- Town
- Blackburn
- Salary
- £38,682 - £46,580 per annum
- Salary period
- Yearly
- Closing
- 14/04/2026 23:59
Employer heading
IT Network and Telecoms Specialist
Band 6
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.
One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way. It is jointly run by the five Trusts as a collaborative partnership.
The Trusts that make up One LSC are:
Blackpool Teaching Hospitals NHS Foundation Trust
· East Lancashire Hospitals NHS Trust
· Lancashire and South Cumbria NHS Foundation Trust
· Lancashire Teaching Hospitals NHS Foundation Trust
· University Hospitals of Morecambe Bay NHS Foundation Trust
One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.
The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations. At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve.
Job overview
We are seeking a suitably qualified, enthusiastic, motivated Network Specialist to join our team within ICT Services at Royal Blackburn Hospital. You will be joining a friendly team and, as such, you will be an accomplished and flexible team player.
The postholder will respond to support requests relating the network and telephony issues as well as running exciting projects to improve the infrastructure. CCNA qualification is essential and knowledge of Cisco technologies would be beneficial.
Main duties of the job
The IT Network Specialist role supports the IT Network Manager in delivering a robust, available, secure and resilient corporate network, Wi-Fi solution and telephone system. This is a highly technical role that includes design, commissioning and support of the Trust’s network infrastructure. The role also supports other sections of IT Support providing third line support and an escalation route.
Working for our organisation
At One LSC East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
- Develop and maintain the Trust’s data and voice networks including the wireless network and remote access requirements.
- Develop and maintain the Trust’s telephony and ACD systems.
- Take the lead in specifying and procuring network and telephony equipment.
- Test and evaluate new IT infrastructure products and services including software and hardware, or changes to current systems that are proposed for use in the Trust.
- Be involved with specific IM&T roll-outs of projects as required.
- Provide high levels of customer care and satisfaction.
- Respond to and resolve network and telephony related incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
- Diagnose faults within hardware and software and provide fixes for issues that arise in the use of the Trusts network and telephony systems and assets.
- Provide support to the department’s front line, customer facing services by giving technical assistance, advice and guidance in complicated or very detailed technical areas.
- Take the lead with the resolution of IT Service Desk generated incidents within any predetermined timescales, including escalation where required.
- Provide verbal and written reports through immediate line manager, identifying progress in relation to complex IT incidents, issues or implications.
- Liaise with other local support and /or development teams obtaining advice and/or providing solutions on IM&T technical issues.
- Liaise with other Trusts support teams when technical issues expand outside the Trusts perimeters.
- Day to day supervision of junior staff within the team including allocating and monitoring the workload.
- Readily share IM&T knowledge, provide assistance, and deliver core/specialist IM&T related training involving colleagues at all levels
- Be responsible for own personal education, keeping up to date with emerging IM&T technologies and infrastructures, changes to IM&T best practices, to ensure highest possible standards of work.
- Contribute to, update and take responsibility for IT Support’s information systems.
- Participate in Departmental reviews, ensuring highest possible standards of work.
- Use and maintain resources efficiently and effectively.
- Participate in the Department’s out-of-hours on-call rotas.
Person specification
Qualifications
Essential criteria
- Degree in IT relating subject or equivalent level of experience
- CompTIA A+, Network+, CCNA or equivalent experience
Experience
Essential criteria
- Extensive practical experience in a technical IT support environment within a medium to large organisation
Knowledge and Skills
Essential criteria
- Expert technical knowledge of IT Infrastructure hardware and technologies such as network switches, telephone systems and wifi environments
Desirable criteria
- Knowledge and skills in the use of Cisco technologies
Personal Attributes
Essential criteria
- Excellent communication skills with the ability to convey complex technical concepts in plain language
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jamie Smith
- Job title
- IT Network and Telecoms Manager
- Email address
- [email protected]
- Telephone number
- 01254 733135
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