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Job summary

Main area
IT Support
Grade
NHS AfC: Band 4
Contract
12 months (Fixed Term)
Hours
Full time - 37.5 hours per week
Job ref
435-1LSC-ELHT-045-25
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Royal Blackburn Hospital
Town
Blackburn
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
29/08/2025 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

IT Support Officer

NHS AfC: Band 4

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people.  We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.

One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way.  It is jointly run by the five Trusts as a collaborative partnership.

The Trusts that make up One LSC are:

Blackpool Teaching Hospitals NHS Foundation Trust

·       East Lancashire Hospitals NHS Trust

·       Lancashire and South Cumbria NHS Foundation Trust

·       Lancashire Teaching Hospitals NHS Foundation Trust

·       University Hospitals of Morecambe Bay NHS Foundation Trust

One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.  

The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations.  At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve. 

Job overview

The IT Support Officer is responsible for representing the IT Support Service to all users of IM&T equipment and services in the Trust. The role provides frontline IT Support Services to all our users with the highest possible standards of technical assistance and customer service.

Main duties of the job

Deliver first and second line technical support to the users of IT equipment and services:

· Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.

· Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets.

· Delivery, testing and installation of IT hardware and software.

· Contribute to and update IT Support’s information systems, such as the service desk system, procedures library and asset register.

· Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment.

· Assist with the update of Windows PCs across the trust

· Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service.

· Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution.

· Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment.

Working for our organisation

One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people.  We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.

The Trusts that make up One LSC are:

·       Blackpool Teaching Hospitals NHS Foundation Trust

·       East Lancashire Hospitals NHS Trust

·       Lancashire and South Cumbria NHS Foundation Trust

·       Lancashire Teaching Hospitals NHS Foundation Trust

·       University Hospitals of Morecambe Bay NHS Foundation Trust

Detailed job description and main responsibilities

Deliver first and second line technical support to the users of IT equipment and services:

· Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.

· Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets.

· Delivery, testing and installation of IT hardware and software.

· Contribute to and update IT Support’s information systems, such as the service desk system, procedures library and asset register.

· Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment.

· Assist with the update of Windows PCs across the trust

· Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service.

· Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution.

· Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment.

Person specification

Shortlisting

Essential criteria
  • Practical experience in a medium to large organisation supporting users of IT equipment and systems
  • Good technical knowledge of IT Hardware such as PCs and printers
  • A good understanding of Microsoft Operating systems and applications
  • Computer literate: Microsoft Office and the ability to utilise varied information resources
  • Ability to apply theoretical knowledge in order to diagnose and resolve non-routine IT faults
Desirable criteria
  • MCSE
  • Degree in technical subject

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Matthew Dyson
Job title
IT Support Manager
Email address
[email protected]
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